Overview
Work History
Education
Skills
Timeline
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WanJung Hong

WanJung Hong

Taipei

Overview

14
14
years of professional experience

Work History

Flight Attendant

Uniair
11.2015 - Current
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Wine Sales Representative

LA ROUTE WINE INC
01.2023 - 12.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Bank Teller

Bank Sino Pac
06.2013 - 09.2015
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Restaurant Server

KANPAI GROUP
11.2009 - 02.2014
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.

Education

BBA - Business Management

Tunghai University
Taichung
04.2001 -

Skills

Customer Service

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Timeline

Wine Sales Representative

LA ROUTE WINE INC
01.2023 - 12.2023

Flight Attendant

Uniair
11.2015 - Current

Bank Teller

Bank Sino Pac
06.2013 - 09.2015

Restaurant Server

KANPAI GROUP
11.2009 - 02.2014

BBA - Business Management

Tunghai University
04.2001 -

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