Hi, I’m
YU HSIANG HUANG
New Taipei
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Chen Jia Chen by leading teams to exceed revenue targets through effective upselling. Skilled in POS System Operation and exceptional communication, consistently improving guest relations and operational efficiency without exceeding a 55-word limit. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
4
years of professional experience
1
Certification
Work History
Liu ChenYu
Restaurant Server
05.2022 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Chen Jia Chen
Beverage Supervisor
10.2020 - 10.2021
Job overview
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands.
- Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
- Maximized profitability by optimizing product mix based on consumer demand trends.
- Consistently exceeded revenue targets through upselling techniques and suggestive selling strategies.
- Coordinated inventory for daily operations and special events.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Spearheaded staff recruitment efforts, selecting skilled candidates who contributed positively to team dynamics and overall business success.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
- Streamlined beverage operations for increased efficiency and reduced waste by implementing effective inventory control systems.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
Liu Li Long
Banquet Hall Waiter
08.2020 - 10.2020
Job overview
- Enhanced guest satisfaction by providing exceptional service during banquets and events.
- Demonstrated adaptability by adjusting quickly to changes in event schedules or last-minute guest requests.
- Streamlined banquet operations by efficiently setting up and breaking down event spaces.
- Contributed to positive teamwork dynamics by working closely with colleagues and management.
Education
Fu Fu Jen Catholic University, TaiwanNo. 510, Zhongzheng Rd., Xinzhuang Dist., New Taip
ACPHA from Restauranr And Hotel Institutional Management, Taiwan
06.2024
Tamsui Commercial Industrial Vocational Senior HiNo. 307, Shanggong Rd., Tamsui Dist., New Taipei C
High School Diploma
06.2020
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Exceptional communication
- POS System Operation
- Order Accuracy
- Menu Memorization
- Detail Oriented
- Dining area maintenance
- Tableside Service
- Service prioritization
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Chinese (Mandarin)
Native language
Korean
Elementary
A2
Timeline
Restaurant Server
Liu ChenYu
05.2022 - Current
Beverage Supervisor
Chen Jia Chen
10.2020 - 10.2021
Banquet Hall Waiter
Liu Li Long
08.2020 - 10.2020
Fu Fu Jen Catholic University, Taiwan
ACPHA from Restauranr And Hotel Institutional Management, Taiwan
Tamsui Commercial Industrial Vocational Senior Hi
High School Diploma
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