萬 千榕
Biomedical Master Student
Hsinchu
Summary
Proven in enhancing patient outcomes and satisfaction at Chang Gung Memorial Hospital, I excel in healthcare administration and building relationships. My expertise in Medicare and customer service, backed by a track record of streamlining processes and contributing to research publications, positions me as a dynamic team player adept at multitasking under pressure. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
International MediCare & Outpatient Department
Chang Gung Memorial Hospital
07.2009 - 02.2024
- Collaborated with healthcare providers to develop personalized care plans, optimizing patient outcomes.
- Streamlined Medicare processes for improved patient satisfaction and reduced wait times.
- Evaluated the effectiveness of current coordination strategies for continuous improvement opportunities.
- Provided excellent customer service to patients and medical staff.
Research Assistant
National Taiwan University
01.2008 - 12.2012
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
The Chief Receptionist
Department of Protocol in Ministry of Foreign Affa
03.2006 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Master of Science - Biomedical Engineering
National Yang Ming Chiao Tung University
Hsinchu 04.2001 -
Bachelor of Arts - Foreign Languages And Literatures
National Taiwan University
Taipei City, Taiwan 04.2001 -
Associate of Science - Nursing
Chang Gung University of Science And Technology
Taoyuan City, Taiwan 04.2001 -
Skills
Healthcare administration
Relationship Building
Patient Confidentiality and Data Security
Medicare Expertise
Customer service expertise
Teamwork and Collaboration
Multitasking Abilities
Calm and Effective Under Pressure
Languages
Chinese (Mandarin), English, German
Native language
Chinese (Mandarin)
Proficient
C2
English
Advanced
C1
German
Intermediate
B1
Certification
Nursing
Timeline
International MediCare & Outpatient Department
Chang Gung Memorial Hospital
07.2009 - 02.2024
Research Assistant
National Taiwan University
01.2008 - 12.2012
The Chief Receptionist
Department of Protocol in Ministry of Foreign Affa
03.2006 - 05.2008
Master of Science - Biomedical Engineering
National Yang Ming Chiao Tung University
04.2001 -
Bachelor of Arts - Foreign Languages And Literatures
National Taiwan University
04.2001 -
Associate of Science - Nursing
Chang Gung University of Science And Technology
04.2001 -
Nursing
11-1997