YU Chun Hung

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
• Startup incubation and support:

- Collaborating with aspiring entrepreneurs and early-stage startups, providing mentorship and resources.

- By facilitating access to cutting-edge technologies developed within the space center, I empower startups to create groundbreaking solutions.

• Ensured safety and comfort of customers onboard aircraft.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Resolved passenger conflicts and medical emergencies during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Collaborated with pilots and cabin crew members, ensuring effective communication and seamless operation of all flights.
• Participated actively in recurrent trainings to stay updated on industry trends and new airline policies affecting daily operations.

• Improved students' written and verbal English skills through personalized learning programs.
• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.