Yi-Jun Wang

• Contributed to sales efforts by participating in local travel trade shows and industry events on behalf of the hotel.
• Monitored guest feedback closely to identify areas of improvement in reservation processes and services, leading to an enhanced overall guest experience.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Handled reservations and answered questions from interested patrons for busy 200-room hotel

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
• Organized company-wide events for team-building purposes, boosting overall morale among employees.

University Social Responsibility is a project to market local produce so as to cultivate professionals in related fields and boost regional tourism. Through collaboration between the Ministry of Education and the college, teachers and students hold lessons, workshops, and conferences that aim at building up a local identity.

• Collected preliminary literature and translated files.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.