Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Devin CHANG

Devin CHANG

Customer Service Engineer
Tainan City,TNN

Summary

Experienced with troubleshooting and resolving technical issues. Uses analytical skills to diagnose and fix problems efficiently. Track record of maintaining high customer satisfaction through effective communication and technical expertise.


Overview

4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Customer Service Engineer

KLA Corporation
Tainan, TNN
08.2021 - Current
  • Support TSMC F18A customer on SpectraShape10K/11K
  • Provided top-notch customer support, ensuring timely resolution of complex technical issues.
  • Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
  • Mentored junior engineers, sharing best practices and experience.

CNC Engineer

Ju-Cheng Mold Company
02.2021 - 04.2021
  • CNC program writing, machine operating and manufacturing time management.

Education

Master - International Master Program on Natural Hazards Mitigation and Management

National Cheng Kung University
Taiwan
09.2018 - 06.2020

Bachelor - Hydraulic and Ocean Engineering

National Cheng Kung University
Taiwan
09.2013 - 06.2017

Skills

AutoCAD

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Certification

Spectrashape 10K

Timeline

Customer Service Engineer

KLA Corporation
08.2021 - Current

CNC Engineer

Ju-Cheng Mold Company
02.2021 - 04.2021

Master - International Master Program on Natural Hazards Mitigation and Management

National Cheng Kung University
09.2018 - 06.2020

Bachelor - Hydraulic and Ocean Engineering

National Cheng Kung University
09.2013 - 06.2017

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Devin CHANGCustomer Service Engineer