Summary
Work History
Education
Skills
Accomplishments
Timeline
Reference Check
Overview
Generic

Charissa Liao

Regional Sales Manager/ Purchase Manager/ Customer Relations Manager
Taipei

Summary

I have multiple years of working experience in international companies, comfortable with multicultural environment. Strong communication skills in Taiwanese, fluent in English and Mandarin, ability to communicate effectively with people in a variety of disciplines through all levels of different organization and stakeholders. Mindset of teamwork, service and goal oriented.

Work History

Regional Sales Manager

Shanghai PYTES Energy Co., Ltd.
Taipei, Taichung
07.2022 - 06.2023
  • Specialized product: E-bike Battery, Energy Storage System, 3C li-ion Battery in the global market.
  • Conducted product demonstrations and present to potential clients worldwide, generate new business and expand customer base.
  • Generated sales reports and forecasts to analyze performance and track progress.
  • Developed a sales strategy based on in-depth research of consumer buying trends and market conditions across different regions.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation, and service accounts to strengthen business relationships.
  • Attended industry conferences and trade shows globally to catch up the market trends, regulatory changes, and customer needs.

Purchase Manager

Birgma International
Taichung
03.2021 - 07.2022
  • Execute strategic sourcing across a diverse global market in product range: Bike, E-bike, Hunting, Fishing, Camping, Garden, Toys, Sports, Exercise, PPE, Home, Interior.
  • Achieve cost savings and competitive pricing by exploring global supply chains and international vendor networks.
  • Stay informed about geopolitical developments and trade policies that may impact global sourcing and supply chain operations to optimize procurement strategies and reduce potential risks.
  • Develop and maintain the relationships with international vendors, fostering partnerships that promote long-term growth and meet company's targets.
  • Assist and support the both internal and external in their communications in achieving product developments.
  • Stay up-to-date with advancements in technology, logistics, and global trade platforms to optimize efficiency and streamline global sourcing processes.
  • Identified issues, analyzed information and provided solutions to problems proactively.

Senior Purchase Specialist

Birgma International
Taichung
03.2019 - 03.2021
  • Develop 150 Normal Bike, 30 E-bike models, at total 180K units / 70M USD per year with Biltema bike team.
  • Collect and verify BIKE BOM-LIST and TEST REPORTS to ensure accurate component on bike and meet standard of EU/ Scandinavia.
  • Closely manage BIKE SHIPMENT and report weekly dashboard to OM/ PM/ COO/ CEO.
  • Lead Biltema Taiwan quality team's weekly product inspection plan and sample review for each sample stage to ensure quality of mass production.
  • Implement robust supply chain management practices to ensure timely delivery of goods.
  • Maintain close coordination with vendors, freight forwarders, and logistics partners to expedite the transportation process.
  • Establish alternative options to address unforeseen disruptions or delays in the supply chain.





Customer Relations Manager

Target Technology
Taipei
08.2017 - 03.2019
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Provides strategic leadership and direction for 40+ team members and provide professional support to customers.
  • Systematically identifies and pro-actively improves process inefficiencies within team and in adjacent teams. Build programs that save significant time in execution and add significant value to business.
  • Provide mid-long term industry insights, technical trend, supply demand outlook for key commodities with in-depth analysis and data interpretation.

Education

Bachelor of Arts - Department of Italian Language

Fu Jen Catholic University
New Taipei City
09.2013 - 2017.06

Skills

Global Supply Chain Management

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Accomplishments

  • Saving 10K during COVID time.
  • Develop 100 products.
  • Manage 100+ bikes/ ebikes and spare parts/ after market products.
  • Achieve 7M+ turnover.
  • Manage 100+ venders.
  • Lead 40 team members.
  • Reach 320K sales.

Timeline

Regional Sales Manager

Shanghai PYTES Energy Co., Ltd.
07.2022 - 06.2023

Purchase Manager

Birgma International
03.2021 - 07.2022

Senior Purchase Specialist

Birgma International
03.2019 - 03.2021

Customer Relations Manager

Target Technology
08.2017 - 03.2019

Bachelor of Arts - Department of Italian Language

Fu Jen Catholic University
09.2013 - 2017.06

Reference Check

Wayne Lee (previous supervisor)

Company and position: Bosch, Purchase Manager


Jon Lee (previous supervisor)

Company and position: Birgma, General Manager

Overview

6
6
years of professional experience

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Charissa LiaoRegional Sales Manager/ Purchase Manager/ Customer Relations Manager