HUNG YING KAI
FAE Engineer
New Taipei City
Summary
Knowledgeable Application Engineer evaluates and integrates software throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with developer team, project managers and salespeople to implement application designs supporting customer needs and technical challenges. Offers product training, testing and continuous improvement for cost-effectiveness and market leadership.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Engineer
CLIMAX ENGINEERING
09.2019 - Current
- Responsible for the installation and configuration of various types of automated machinery, including layout planning, component assembly, and system debugging
- Ensure that the installation of the machinery meets technical specifications and customer requirements, and is completed within the scheduled time, ensuring the smooth progress of the project
- Act as a key communication bridge between customers and manufacturers, ensuring accurate transmission of technical information and effective matching of both parties' needs
- Handle technical inquiries, resolve communication barriers, and enhance cooperation efficiency and customer satisfaction
- Assist manufacturers in conducting customer training, including operation, maintenance, and troubleshooting of machinery, enhancing the customer's ability for independent maintenance
- Prepare training materials, conduct on-site demonstrations and Q&A, ensuring the training is efficient and effective
- Responsible for the daily maintenance of machinery, as well as quick and accurate fault diagnosis and resolution
- Significantly reduce the machine failure rate and extend the equipment's lifespan through regular inspections and preventive maintenance.
- Optimized hardware and software integration by closely collaborating with cross-functional teams during product development stages.
- Evaluated customer feedback to identify trends in product issues, leading to improved user experience and functionality enhancements.
- Facilitated smooth installations of company products at client sites through careful planning, coordination, testing.
Education
Bachelor of Science - Aerospace Engineering
淡江大學（Tamkang University）
04.2014 - 04.2018
Skills
Training and mentoring
Timeline
Engineer
CLIMAX ENGINEERING
09.2019 - Current
Bachelor of Science - Aerospace Engineering
淡江大學（Tamkang University）
04.2014 - 04.2018
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