Abby HsinHui Chen

• Responsible for managing orders and backlogs. Processing customer orders in the SAP system to provide shipping schedules.
• Monitor shipping schedules daily and coordinate with expeditor to pull in the delivery schedules based on customer requests and ensuring on-time delivery.
• Manage consignment billing and stock fill up.
• Collaborate with customers, sales, and QA teams on the RMA process and workflow for parts return and replacing parts.
• Coordinate with the logistics team to arrange shipments, providing shipping instructions based on customer requests.
• Addressing invoice issues by working with the finance team, sales team and customer to solve the issue and tracking the overdue payment status.

• Responsible for production execution/control with OSAT/JV from wafer bump through assembly to final test.
• Daily tracking and managing WIP movement, cycle time and hold/aged materials in OSATs.
• Supply upsides analysis and recommendation feedback.
• OSATs engagement to drive the throughput and efficiency to Golden UPH.
• Manage all planning parameters and collaborate with ENG/IE to close the gap and improve the supply.

• Responsible for no.2 customer in PTI of IC Package and testing from new product phase-in to HVM including providing quotation, demand tracking and developing status.
• Assistant on pricing negotiation and related cost activities support.
• Track customer demand status and discuss with customers for variation reasons and if any opportunity demand can be increased.
• Work with internal planning team for customer demand achievement and potential risk prevention such as capacity or material shortage.
• Also, work closely with the planning team to monitor the demand hit rate and generate the input/output/billing hit rate by weekly base for account manager to review the status.
• Being the coordinator of the cost reduction activities to update the project status and cost saving % to the customer.
• Co-work with material planner and customer for the excess material validation related stuff such as data submission, status tracking and scrap process.
• Arrange the engineering sample shipment.
• Help on contract/agreement sing-off.
• Follow up the PO releasing from customer and payment status.
• Arranging customer visit related stuff. For example, transportation, meeting room booking, etc.
• Hosting and supporting customer meeting event such as agenda arrangement, consolidating the presentation, etc.

Working Holiday in Australia

• Staying in different places in Australia and tried multiple jobs, from restaurant waitress, hotel housekeeper to chicken factory packing staff.
• Improving my English ability and cultivating independence personality.
• Culture exchanging with backpackers from different countries and locals to wide my vision horizon.

• Mainly responsible for reviewing company SOP, regulations.
• Joining the customer audit to present the company document control flow.
• Collaborate with IT for the company system upgrade.