Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Adele Wang

Adele Wang

Summary

I graduated from I-Shou university in 2015 with Bachelor's degree in Applied English and minor in Business Administration. During the period of university, I realized the importance to achieve the goal is not only project completeness but also teamwork diversity and flexible communication.


In past ten years, I have worked as a purchasing assistant, warehouse assistant and sales assistant. As a purchasing assistant, checked the inventory and ordered the materials to prevent from stocking too many materials and spending too much on procurement budget. Replace material or supplier if need. As a sales assistant, I provided appropriate information and additional service after-sales service to customers.


My key skills are included of apply software and ERP system efficiently, communicate fluency with writing skills and by telephone, and solve the emerge situation.


I am eager to join ASML because of it is common to use in our life which has reputational lithography technology and it enables to let customers to mass producing every product which could make people more convenient.

Overview

10
years of professional experience

Work History

Cherng Lih Metal Co., Ltd.

Sales Assistant
06.2023 - Current

Job overview

  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers by telephone, communication software or email going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system (ERP) to locate inventory and place special orders for customers.
  • Maintained latest knowledge of sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, and check transactions to complete customer purchases.
  • Drafted contracts with customers' purchasing department to ensure transaction fluency.
  • Provided shipping document included construction entrance applications.

Cherng Lih Metal Co., Ltd.

Warehouse Assistant
05.2021 - 05.2023

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
  • Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons.
  • Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
  • Ensured warehouse inventory accuracy by conducting regular stock takes and updating database to ERP system accordingly.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Yu Shian Co., Ltd

Sales Assistant
02.2020 - 12.2020

Job overview

  • Provided ocean data such as two weeks of ocean weather, currents temperature data to customers' individual fishing boats.
  • Processed documents of Pakistanis security and gun and bullet permission on the sea.
  • Advised and provided appropriate satellite communication machine plans which including different devices and internet speed in different sea areas to fishing boats.
  • Provided after-sales service to customers like fix problems with devices by giving advice via mail or communicate software.

Huey Tung International Co., Ltd

Purchasing Assistant
10.2015 - 02.2020

Job overview

  • Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
  • Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
  • Maintained complete documentation and records of all purchasing activities.
  • Improved supplier relationships through regular communication and transparent dealings.

Education

I-Shou University
Kaohsiung City

Bachelor of Arts from Applied English
07-2015

University Overview

I-Shou University
Kaohsiung City, Taiwan

Minor from Business Administration
06-2015

University Overview

Skills

Complex Problem-solving

Timeline

Sales Assistant
Cherng Lih Metal Co., Ltd.
06.2023 - Current
Warehouse Assistant
Cherng Lih Metal Co., Ltd.
05.2021 - 05.2023
Sales Assistant
Yu Shian Co., Ltd
02.2020 - 12.2020
Purchasing Assistant
Huey Tung International Co., Ltd
10.2015 - 02.2020
I-Shou University
Bachelor of Arts from Applied English
I-Shou University
Minor from Business Administration
Adele Wang