Experienced export sales with over 5 years of experience in hosiery industry and 1 year of experience in automotive industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hi, I’m
Adrienne Wong
Export Sales Representative
Yuanlin,Changhua
Summary
Overview
12
years of professional experience
9
years of post-secondary education
5
Languages
3
Certificates
Work History
Fu Chu Knitting Co., Ltd.Shetou , Changhua
Export Sales Coordinator
09.2019 - Current
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 6 employees.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Built and maintained personalized book of business and built long-lasting client relationships.
- Reviewed client documentation and assessed suitable programs and solutions.
- Drove positive customer experience by building relationships and providing solutions to needs.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Private Tutor, Changhua
English Tutor
04.2017 - Current
Job overview
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Participated in tutor orientation and attended professional development and training sessions to increase English competency and improve tutoring skills.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Supported students with helpful study habits and exam strategies.
- Assessed student needs and created appropriate lesson plans.
- Met with parents to discuss student progress and address concerns.
- Met with students and discussed educational goals and expectations.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
Keng Lien Industrial Co., Ltd. Yongjing, Changhua
Export Sales Coordinator
09.2018 - 08.2019
Job overview
- Drove positive customer experience by building relationships and providing solutions to needs.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Reviewed client documentation and assessed suitable programs and solutions.
- Built and maintained personalized book of business and built long-lasting client relationships.
- Incorporated product knowledge to create unique customer solutions and inspire confidence in purchase.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Followed quality control procedures
- Converted project specifications into drawings and other materials that would be used to create product
- Documented each step in product's design process for use in manuals
- Identified changes in project scope and modified job schedule accordingly
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Fu Chu Knitting Co., Ltd.Shetou, Changhua
Export Sales Assistant
08.2016 - 09.2018
Job overview
- Reviewed client documentation and assessed suitable programs and solutions.
- Drove positive customer experience by building relationships and providing solutions to needs.
- Built and maintained personalized book of business and built long-lasting client relationships.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and deliver customer sales quotes.
- Worked independently with minimal supervision.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Brilliant Marketing & Communication Co., Ltd.Lingya, Kaohsiung
Summer Intern
07.2015 - 08.2015
Job overview
- Performed face-to-face meetings to finalize contract for services and event details.
- Launched social media campaign to promote event.
- Arranged event-needed equipment, transportation and other day-of-event needs.
- Supervised 10- 15 helpers and co-workers.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Developed best practice content editing techniques to enhance content performance across social platforms and extend content across traditional platforms.
- Participated in creative brainstorms for new content and series, social media campaigns and sponsorship initiatives.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
Kunn-G GroupAra Damansara, Selangor
Administrative Clerk
11.2011 - 08.2012
Job overview
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated records and files to maintain document compliance.
Education
Chang Jung Christian UniversityTainan, Taiwan
Bachelor of Arts from Mass Communication
09.2012 - 05.2016
University Overview
SMK Taman SEASelangor, Malaysia
High School Diploma
01.2007 - 11.2011
University Overview
Skills
B to B sales
Availability
See my work availability
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Available
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Export Sales Coordinator
Fu Chu Knitting Co., Ltd.
09.2019 - Current
Export Sales Coordinator
Keng Lien Industrial Co., Ltd.
09.2018 - 08.2019
TOEIC 920
06-2018
English Tutor
Private Tutor
04.2017 - Current
Export Sales Assistant
Fu Chu Knitting Co., Ltd.
08.2016 - 09.2018
Summer Intern
Brilliant Marketing & Communication Co., Ltd.
07.2015 - 08.2015
Chang Jung Christian University
Bachelor of Arts from Mass Communication
09.2012 - 05.2016
Administrative Clerk
Kunn-G Group
11.2011 - 08.2012
PET Pass
12-2009
KET Pass with Merit
12-2008
SMK Taman SEA
High School Diploma
01.2007 - 11.2011
Certification
TOEIC 920
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