Experienced export sales with over 5 years of experience in hosiery industry and 1 year of experience in automotive industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hi, I’m
Adrienne Wong
Export Sales Representative
Yuanlin,Changhua
Summary
Overview
12
years of professional experience
9
years of post-secondary education
5
Languages
3
Certificates
Work History
Fu Chu Knitting Co., Ltd.Shetou , Changhua
Export Sales Coordinator
09.2019 - Current
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 6 employees.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Built and maintained personalized book of business and built long-lasting client relationships.
- Reviewed client documentation and assessed suitable programs and solutions.
- Drove positive customer experience by building relationships and providing solutions to needs.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Private Tutor, Changhua
English Tutor
04.2017 - Current
Job overview
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Participated in tutor orientation and attended professional development and training sessions to increase English competency and improve tutoring skills.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Supported students with helpful study habits and exam strategies.
- Assessed student needs and created appropriate lesson plans.
- Met with parents to discuss student progress and address concerns.
- Met with students and discussed educational goals and expectations.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
Keng Lien Industrial Co., Ltd. Yongjing, Changhua
Export Sales Coordinator
09.2018 - 08.2019
Job overview
- Drove positive customer experience by building relationships and providing solutions to needs.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Reviewed client documentation and assessed suitable programs and solutions.
- Built and maintained personalized book of business and built long-lasting client relationships.
- Incorporated product knowledge to create unique customer solutions and inspire confidence in purchase.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Followed quality control procedures
- Converted project specifications into drawings and other materials that would be used to create product
- Documented each step in product's design process for use in manuals
- Identified changes in project scope and modified job schedule accordingly
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Fu Chu Knitting Co., Ltd.Shetou, Changhua
Export Sales Assistant
08.2016 - 09.2018
Job overview
- Reviewed client documentation and assessed suitable programs and solutions.
- Drove positive customer experience by building relationships and providing solutions to needs.
- Built and maintained personalized book of business and built long-lasting client relationships.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and deliver customer sales quotes.
- Worked independently with minimal supervision.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Brilliant Marketing & Communication Co., Ltd.Lingya, Kaohsiung
Summer Intern
07.2015 - 08.2015
Job overview
- Performed face-to-face meetings to finalize contract for services and event details.
- Launched social media campaign to promote event.
- Arranged event-needed equipment, transportation and other day-of-event needs.
- Supervised 10- 15 helpers and co-workers.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Developed best practice content editing techniques to enhance content performance across social platforms and extend content across traditional platforms.
- Participated in creative brainstorms for new content and series, social media campaigns and sponsorship initiatives.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
Kunn-G GroupAra Damansara, Selangor
Administrative Clerk
11.2011 - 08.2012
Job overview
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated records and files to maintain document compliance.
Education
Chang Jung Christian UniversityTainan, Taiwan
Bachelor of Arts from Mass Communication
09.2012 - 05.2016
University Overview
SMK Taman SEASelangor, Malaysia
High School Diploma
01.2007 - 11.2011
University Overview
Skills
B to B sales
Sales presentations
Review of contracts
New Business Development
Paperwork preparation
Price quoting
Customer service skills
Shipment tracing
Teambuilding
Flexible and Adaptable
Teamwork and Collaboration
Excellent Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Export Sales Coordinator
Fu Chu Knitting Co., Ltd.
09.2019 - Current
Export Sales Coordinator
Keng Lien Industrial Co., Ltd.
09.2018 - 08.2019
TOEIC 920
06-2018
English Tutor
Private Tutor
04.2017 - Current
Export Sales Assistant
Fu Chu Knitting Co., Ltd.
08.2016 - 09.2018
Summer Intern
Brilliant Marketing & Communication Co., Ltd.
07.2015 - 08.2015
Chang Jung Christian University
Bachelor of Arts from Mass Communication
09.2012 - 05.2016
Administrative Clerk
Kunn-G Group
11.2011 - 08.2012
PET Pass
12-2009
KET Pass with Merit
12-2008
SMK Taman SEA
High School Diploma
01.2007 - 11.2011
Certification
TOEIC 920