Agril Huang
Service Business Coordinator
Hsinchu County,Taiwan
Summary
Driven sales and service business coordinator offering in-depth experience in administration of vital business projects and processes. Excellent communicator and problem solver with strengths in daily operations management, workflow improvements and customer service.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Business Coordinator
ASML
Hsinchu City
03.2021 - 03.2022
- Responsible for TSMC 12" fab DUV's parts return procedure for yearly 600+ cases and quote-to-cash of labor service charge.
- Supported data updating for part refurbish project.
- Monitored end-to-end flow for parts return and refund with local supply chain, warehouse personnel, CS engineers, and financial section.
- Enhanced cross-sections communication and collaborations to obtain firmer alignment and harmonious relationship.
- Close long-pending cases through systematical and manual data consolidation.
Regional Sales Engineer
TOYO Automation Co.,Ltd
Hsinchu County
05.2020 - 03.2021
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Liaised with CS department personnel to support product troubleshooting.
- Attended trade shows, conferences and seminars to promote robot and develop new business opportunities.
- Managed new business development for overseas potential leads by building and maintaining customer relationships and identifying needs and challenges.
Regional Sales Coordinator
Chilisin Electronics Corp.
Hsinchu County
09.2018 - 05.2020
- In charge of key account, Samsung Electronics, worldwide demand forecasting, shipment scheduling and RMA processing.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Liaised with supply chain & logistics department personnel to support order processing and product flow.
- Owned distributor buy and resell business and Korea agency commission management.
Education
Foreign Languages And Literatures
National Tsing Hua University
Hsinchu City 09.2013 - 08.2018
Skills
Microsoft, SAP
Attentive service
Forecasting skills
Business administration
Complaint resolution
Timeline
Service Business Coordinator
ASML
03.2021 - 03.2022
Regional Sales Engineer
TOYO Automation Co.,Ltd
05.2020 - 03.2021
Regional Sales Coordinator
Chilisin Electronics Corp.
09.2018 - 05.2020
Foreign Languages And Literatures
National Tsing Hua University
09.2013 - 08.2018