Aiden Chang
IT Helpdesk
Hsinchu
Summary
Astute IT end user support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
2
2
years of professional experience
2
2
Languages
Work History
IT End User Support
ASML
03.2022 - Current
- Established clear line of communication between IT support staff and non-technical employees for seamless issue resolution.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with other IT professionals to address complex technical problems effectively.
- Configured and tested new software and hardware.
- Assisted end users with software installation, configuration, and troubleshooting.
Education
Bachelor of Arts - Humianty And Social Science
National Chiao Tung University
Hsinchu 04.2001 -
Skills
Help Desk Management
Hardware and Software Repair
Adaptability and Flexibility
Customer service expert
Training Materials Development
Teamwork and Collaboration
Remote Technical Support
Hardware upgrades
Help Desk Operations
Timeline
IT End User Support
ASML
03.2022 - Current
Bachelor of Arts - Humianty And Social Science
National Chiao Tung University
04.2001 -