Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aihua Hsiao (蕭愛樺)

Taipei

Summary

Experienced procurement and customer service specialist with a strong background in order management, customer relationship management, and process optimization. Proven track record in enhancing order fulfillment, driving efficiency, and ensuring detailed accuracy. Skilled in Microsoft Office Suite, committed to delivering exceptional customer service and operational excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Procurement Specialist/ Customer Service

IDEC TAIWAN
04.2019 - Current

IDEC is a switch manufacturer specializing in FA applications. As a newly merged division, our focus is on custom cable assemblies and control panels for OEM projects, with TSMC as our end customer.

  • Assist in localizing production for OEM projects, managing order acceptance and backlog.
  • Enhance logistics and lead time performance, achieving a DIFOT rate of 85%.
  • Conduct data analysis to optimize stock levels, reducing holding costs and minimizing dead stock.
  • Foster collaborative relationships with sales teams and other departments to ensure seamless operations.
  • Suggest alternative components to improve stock turnover and mitigate risks.

SRM/ CRM Coordinator

Conet Taiwan (later merged with IDEC TAIWAN)
08.2017 - 03.2019

Conet was the subsidiary of IDEC Factory Solutions. Employed in the SI division, the role is to act as a liaison between the company and suppliers.

  • Supported order delivery and fulfillment for cobot implementation projects.
  • Engaged in contract and price negotiations with global suppliers.
  • Facilitated communication between internal departments and overseas suppliers.
  • Managed sales pipeline using HubSpot CRM, enhancing customer insights and service levels.

Assistant Manager

Maru International Company Limited
06.2014 - 06.2017

The company was a diversified business that owned and operated a cafe, while also importing tableware from overseas.

  • Acted as the main point of contact for import operations, ensuring product quality and timely delivery.
  • Organized workshops to promote local food consumption, enhancing customer engagement.

Customer Service Representative

Bourns, Inc.
09.2013 - 05.2014

Bourns is a global manufacturer of electronic components.

  • Handled monthly forecasts and order fulfillment for Bourns' largest distributor in Asia.
  • Collaborated with sales teams to maintain accurate inventory records and ensure seamless order processing.

Customer Service Coordinator

Kyocera Electronic Devices
06.2010 - 07.2013

Acquired by AVX, Kyocera Electronic Devices is a manufacturer of connectors.

  • Oversaw product distribution, achieving a sales quota success rate of 85%.
  • Supported price negotiation and provided feedback on quotations for distributors.

Overseas Sales Representative

MAX Zipper Co., Ltd.
09.2009 - 04.2010

MAX is a Taiwanese zipper manufacturer.

  • Maintained and developed customer relationships in North America, Australia, and New Zealand.
  • Managed the RFQ process, identifying and resolving potential issues.

Sales Representative

Lincall International Company
09.2005 - 06.2009

Lincall was a trading firm specialized in gift pens and promotional gifts.

  • dentified suppliers and expanded the customer base through proactive outreach and engagement.

Education

Bachelor of Arts - English Literature

Soochow University
Taipei
06.2005

Skills

  • Effective communication
  • Order management and fulfillment
  • Relationship management
  • Adaptability and change management
  • Proficient in Microsoft Office Suite
  • Analytical and data-driven decision-making

Certification

Google Project Management: Professional Certificate

Coursera

Date of completion: May 2024

Project management life cycle and methodologies.

Risk and quality management, strategic thinking.


Sustainable Supply Chain Management

edX

Date of completion: February 2023

Sustainability in supply chain, transportation CO2 emissions calculation, green sourcing and inventory strategy, supply chain transparency.


Global Procurement and Sourcing Specialization

Coursera

Date of completion: July 2022

Strategic sourcing, contract types, negotiation tactics, supplier relationship management and evaluation, stakeholder relationship, RFx process.


CSCP - Certified Supply Chain Professional

ASCM (Association for Supply Chain Management)

Issued February 2019 (Certification ID: 155187)

Languages

Mandarin Chinese, English: Advanced (TOEIC score 920), Japanese: Business level (JLPT N1)
Native language

Timeline

Procurement Specialist/ Customer Service

IDEC TAIWAN
04.2019 - Current

SRM/ CRM Coordinator

Conet Taiwan (later merged with IDEC TAIWAN)
08.2017 - 03.2019

Assistant Manager

Maru International Company Limited
06.2014 - 06.2017

Customer Service Representative

Bourns, Inc.
09.2013 - 05.2014

Customer Service Coordinator

Kyocera Electronic Devices
06.2010 - 07.2013

Overseas Sales Representative

MAX Zipper Co., Ltd.
09.2009 - 04.2010

Sales Representative

Lincall International Company
09.2005 - 06.2009

Bachelor of Arts - English Literature

Soochow University

Google Project Management: Professional Certificate

Coursera

Date of completion: May 2024

Project management life cycle and methodologies.

Risk and quality management, strategic thinking.


Sustainable Supply Chain Management

edX

Date of completion: February 2023

Sustainability in supply chain, transportation CO2 emissions calculation, green sourcing and inventory strategy, supply chain transparency.


Global Procurement and Sourcing Specialization

Coursera

Date of completion: July 2022

Strategic sourcing, contract types, negotiation tactics, supplier relationship management and evaluation, stakeholder relationship, RFx process.


CSCP - Certified Supply Chain Professional

ASCM (Association for Supply Chain Management)

Issued February 2019 (Certification ID: 155187)

Aihua Hsiao (蕭愛樺)