Aiping Lo
Service Engineer
Taipei,TPE
Summary
Accomplished Service Engineer and Project Manager with a proven track record at companies like IBA and DeepQ, specializing in technical troubleshooting and operational support. Demonstrated expertise in enhancing customer satisfaction through preventive maintenance and continuous improvement. Excelled in teamwork and analytical thinking, achieving a significant promotion at DeepQ within a year.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Service Engineer
IBA
Taipei, TPE
05.2022 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Able to do some of preventive maintenance of beam part.
Project Manager
DeepQ
02.2021 - 02.2022
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Manage contract details with hospitals.
Principal Radiographic Engineer
DeepQ(HTC's Healthcare BU)
08.2020 - 12.2021
- Cross department communication.
- Give clinical suggestion to assist product profit evaluation.
- Collect user feedbacks and discuss bugs with developers.
Senior Radiographic Engineer
DeepQ(HTC's Healthcare BU)
07.2019 - 08.2020
- Got promoted in one year.
- Troubleshooting.
- Technical support Hold Demo event.
- Product evaluation Evaluate ultrasound simulation project and medical VR product.
- User's experience reorganization Collect customer's feedback and consolidate after-sales service. Build the system to keep product optimize.
Radiographer
Taipei Beitou Health Management Hospital
05.2017 - 05.2019
- Experienced in MRI/CT/X ray/Ultrasound-Thyroid,Carotid Artery,Breast, Abdomen, Pelvis
- Familiar with PACS.
Radiographer
KK Women and Children's Hospital
12.2015 - 12.2017
- 360 degree appraisal: Got average 4 out of 5
- Experienced in General(In-patient/Out-patient) X-ray/ A&E X-ray Fluoroscopy/OT C-arm/Gynecological Ultrasound
- Familiar with clinical field.
Education
Bachelor of Science - Biomedical Imaging And Radiological Sciences
National Yang Ming Medical College
Taipei 04.2001 - 06.2014
Skills
Operational Support
Teamwork and Collaboration
Continuous Improvement
Preventive Maintenance
Technical Troubleshooting
Equipment monitoring
Operational Support
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Timeline
Service Engineer
IBA
05.2022 - Current
Project Manager
DeepQ
02.2021 - 02.2022
Principal Radiographic Engineer
DeepQ(HTC's Healthcare BU)
08.2020 - 12.2021
Senior Radiographic Engineer
DeepQ(HTC's Healthcare BU)
07.2019 - 08.2020
Radiographer
Taipei Beitou Health Management Hospital
05.2017 - 05.2019
Radiographer
KK Women and Children's Hospital
12.2015 - 12.2017
Bachelor of Science - Biomedical Imaging And Radiological Sciences
National Yang Ming Medical College
04.2001 - 06.2014
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