Alan Chih Peng Chen

In charge of the risk and control team with 2 members of corporate banking technology.

Key Roles

• Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms
• Key contributor to various technology risk forums and cluster level risk committees
• Demonstrated proficient leadership skills to motivate employees and build competent teams.

Key Achievements

• Lead assessments and implementation of action plans to accommodate new and revised regulations
• Leading the technology team facing external regulatory audits

In charge of 2 consumer banking platforms and various IT projects including Site Reliability Engineering (SRE) transformation

Key Roles

• Led 10 members in consumer banking platforms - Investment & Insurance and Consumer Customer Management Analysis
• Key leader of Taiwan Site Reliability Engineering (SRE) transformation
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
• Hired and managed employees to maximize productivity while training staff on best practices and protocols

Key Achievements

• Leader of regional Women in Tech Hackathon event, Taiwan candidates won the 2nd prize among 450 candidates
• Reduced 12K toil hours for Taiwan local applications

In charge of all IT-related affairs including maintenance, vendor management, IT policy, and variety of applications.

Key Roles

• Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage
• Managed company-level architecture, platform and data configuration processes and implementation protocols
• Coordinated third-party vendors to seamlessly achieve company level tech refresh project
• Interpreted multifaceted technological issues into defined frameworks and highly scripted action plans
• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes
• Handled client inquiries with exceptional professionalism and enthusiasm.

Key Achievements

• Led IT team to plan and execute BCP and WFH solution in just 2 weeks to let 85% of branch staff work from home.
• Implemented procedures and solutions at comply with various Singapore regulation and cyber Hygiene advisory.
• Completed branch server and network devices upgrade in 6 months.
• Delivered feasible solutions to various audit issues in short period of time.
• Guided implementation of various payment operation software tools to increase work efficiency and reduce possible human errors.

Expatriate in Bangkok to build Foreign Currency Core Banking System and Cash Management Products for CTBC BANK's joint venture LH BANK of Thailand.

Key Roles

• Directed planning, budgeting, vendor selection and quality assurance efforts.
• Helped incorporate product changes to drive customer engagement and firm profits.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions after system go-live.

Key Achievements

• Acting as one-down of project chairperson, Implemented Foreign Currency Core Banking System, Treasury System, AML System and SWIFT in 1 year, 6 months ahead of schedule.
• Redesigned LH BANK's foreign currency Cash Management Products.
• Key person in present progress to LH BOD and Bank of Thailand on regular basis.

Acting as main liaison manager of 7 overseas branches' Core Banking System and IT related matters.

Key Roles

• Consolidated business rules for system enhancements.
• Boosted information sharing by enhancing interfaces between computer systems.
• Created and maintained standard operating procedures governing system functions and features.
• Collected, defined and analyzed business requirements.

Key Achievements

• Stationed at Singapore branch to establish Core Banking and IT Management Procedures (2014-2015).
• Account officer of oversea Core Banking System: responsible for control system enhancement rollout schedule and performance SLA.
• Work with product managers on tailor made services.
• Increase system performances by establishing system monitoring automation.

Worked with Japanese consultant team to conduct requirement study, system implementation and customization SAP B1 for Citizen Watch Co. Acting as leader of customization team in FI module, travelling between Tokyo, Dubai, and Beijing to accomplish project.

Key Roles

• Performed tests of functionality, security and performance of different roll out site.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Trained and supported end-users with software, hardware and network standards and use processes.

Key Achievements

• Implement SAP B1 system for Citizen Watch in Taipei, Dubai, and Beijing.
• Specialized in customization of tailor-made functions.
• Coordinate development team to deliver enhancement on time.