Summary
Overview
Work History
Education
Skills
Certification
Driving License
Personal Information
Timeline
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Allen Chen

Allen Chen

Deputy Manager
Taoyuan City

Summary

Experienced IT professional specializing in MIS and Help Desk support, seeking a role in hardware repair, troubleshooting, network administration, user support, and customer service. Well-versed in technical solutions with years of experience and a strong focus on delivering exceptional customer service. Adept at problem-solving and providing efficient solutions to meet the needs of users and clients alike. Passionate about leveraging technology to enhance operational efficiency and drive business success.

Overview

16
16
years of professional experience
10
10
years of post-secondary education
6
6
Certifications

Work History

Deputy Manager

Tatung System Technologies Inc.
01.2024 - Current
  • System Maintenance
  • Spare Parts Purchase
  • Human Resource Management
  • case management
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.ojects, demonstrating an ability to work collaboratively and effectively. management

Engineer

Tatung System Technologies Inc.
11.2018 - Current
  • System integration
  • Maintenance work
  • project management
  • #Server hardware #software #VMware #Linux #windows
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.

Engineer

NEC
04.2011 - 08.2018
  • Help Desk
  • project management
  • Report management
  • service
  • Determined and scheduled priorities as required to progress engineering work.
  • Oversaw resolution of project issues, maintaining project momentum and stakeholder confidence.

Technician

HTC
01.2011 - 03.2011
  • mobile maintenance
  • assignment
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts
  • Optimized system performance thorough testing and analysis.

Clerk

LUNGYEN LIFE SERVICE CORPORATION
07.2009 - 01.2011
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

Master of Science - Mechanical Engineering

Lunghwa University of Science And Technolog
Taoyuan City
05.2016 - 06.2019

Associate of Science - Mechanical Engineering

Lunghwa University of Science And Technology
Taoyuan City
05.2003 - 12.2007

Associate of Science - Electronic Engineering

Lee-Ming Institute of Technology
Taishan District
05.2014 - 06.2016

Skills

Windows server

vmware

Outlook

Word

Excel

Visio

PowerPoint

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Certification

2V0-21.23 VMware vSphere 8.x

Driving License

car driver's license

Motorcycle driver's license

Large heavy motorcycle driver's license

Personal Information

  • Age: 39
  • Date:74/09/15
  • Gender: Male

Timeline

Deputy Manager

Tatung System Technologies Inc.
01.2024 - Current

Engineer

Tatung System Technologies Inc.
11.2018 - Current

Master of Science - Mechanical Engineering

Lunghwa University of Science And Technolog
05.2016 - 06.2019

Associate of Science - Electronic Engineering

Lee-Ming Institute of Technology
05.2014 - 06.2016

Engineer

NEC
04.2011 - 08.2018

Technician

HTC
01.2011 - 03.2011

Clerk

LUNGYEN LIFE SERVICE CORPORATION
07.2009 - 01.2011

Associate of Science - Mechanical Engineering

Lunghwa University of Science And Technology
05.2003 - 12.2007

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Allen ChenDeputy Manager