AMBER I-CHUN CHEN
Taipei,TPE
Summary
- Personable administrative professional dedicated to cultivating staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
- Expertise in resource allocation and schedule management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
SENIOR EXECUTIVE ASSISTANT
CITIBANK TAIWAN
03.2021 - Current
- Organize executive presentations, reports, and correspondence for internal and external stakeholders.
- Handle risk and control related for department with no significant issue on regulator audit
- Act as a liaison between the executive team and other departments within the organization
- Voice of Employee (VoE) coordinator and welfare representative (on going)
- 2019 – 2022 welfare committee chair leading 32 representatives for 4,200+ employees. Received employees’ appreciation and country management recognition (Citi Gratitude Award - Gold, Appreciation Award from CCO)
- 2019 – 2024 Labor representative of Labor Management Committee
- 2021 – 2022 Asia Pacific O&T Diversity & Inclusion Council coordinator.
PROJECT MANAGER & O&T BUSINESS OPERATIONS
CITIBANK TAIWAN
01.2015 - 02.2021
- Managed Corporate O&T local and intercompany billings
- Ensured compliance with all relevant policies, regulations, and procedures
- Collaborated with cross-functional team on long-term strategic planning initiatives related projects in development or execution stages (i.e. LEAN projects, Simplification initiatives, Analogue to Digital project, etc…)
- Assisted TW CCO / China O&T head with administrative tasks such as scheduling, travel arrangement, events organizations for more than four months when they were out of executive assistants.
EXECUTIVE ASSISTANT of BOOC / CTL O&T HEAD
CITIGROUP
11.2007 - 12.2014
- On top of administration support to BOOC/ CTL O&T head, mainly prepared reports, presentations, agendas, budget, and monitored project status
- 2012 – 2014 data consolidation for country and oversea Citi preventing Onshore Data Center Implementation
- 2007 – 2009 focused on Bank of Oversea Chinese (BOOC) migration
- Assisted and analyzed budget variances when Technology Application department and TI MIS were on maternity or sick for more than six months.
EXECUTIVE ASSISTANT of TECHNOLOGY INFRASTRUCTURE (TI) GREATER CHINA HEAD & TI HELPDESK SUPERVISOR
CITIGROUP
01.2006 - 10.2007
- Supported TI Greater China Head
- Managed department budget and tracked department projects
- Maintained records of tickets, resolutions, and customer interactions when leading Helpdesk agents, handling problem management and vendor management.
MIS & PROJECT COORDINATOR
CITIGROUP
09.2003 - 12.2005
- Performed both consumer and corporate technology budget involving review and preparation of forecasting, booking, and allocation
- Coordinated with internal departments as well as external vendors to ensure successful completion of project
- Monitored system availability of online banking, ATM, Data Center, BAFE, and had periodical meeting with Asia Pacific Data Center team for budget and service performance review.
Education
B.S Mathematics -
Queen’s University
CanadaProject Management Professional (PMP) certification -
Skills
- Interpersonal abilities
- Attention to detail
- Administrative Skills
- Project Oversight
Timeline
SENIOR EXECUTIVE ASSISTANT
CITIBANK TAIWAN
03.2021 - Current
PROJECT MANAGER & O&T BUSINESS OPERATIONS
CITIBANK TAIWAN
01.2015 - 02.2021
EXECUTIVE ASSISTANT of BOOC / CTL O&T HEAD
CITIGROUP
11.2007 - 12.2014
EXECUTIVE ASSISTANT of TECHNOLOGY INFRASTRUCTURE (TI) GREATER CHINA HEAD & TI HELPDESK SUPERVISOR
CITIGROUP
01.2006 - 10.2007
MIS & PROJECT COORDINATOR
CITIGROUP
09.2003 - 12.2005
B.S Mathematics -
Queen’s University
Project Management Professional (PMP) certification -
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