Traveling, Crochet, Cafe hopping, Jogging
An-Chi WANG
Airport Service Officer
New Taipei City
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Airport Service Officer
Cathay Pacific Airways
05.2024 - Current
- Provided efficient service at check-in, gates, and other airport areas.
- Addressed passenger inquiries and offered clear, helpful information.
- Resolved issues promptly to ensure smooth travel.
- Enhanced the customer experience by offering assistance and support.
Product Manager
Corporate Language Network
03.2023 - 05.2024
- Business liaison and customer communication.
- Project administration and event planning.
- Customer support and administrative affairs.
- Customer relationship management.
Guest Experience Agent
Hotel Arts Barcelona Ritz Carlton by Marriott
05.2022 - 12.2022
- Engage guests in the lobby, interact and identify needs and demands.
- Back office duties to plan, highlight and control VIP stays.
- Assist front desk with due out, rooming.
- Take responsibility for taking all internal calls and external calls.
Tourist Consultation Agent
Taipei Rapid Transit Corporation - Maokong Gondola
- Provide travel information. Introduce different types of tickets and fares.
- Explain regulations and rules of using Maokong Gondola.
Assistant
National Chengchi University - Office of International Cooperation
11.2017 - 06.2021
- Assist in checking exchange and degree students applications and international admissions.
Education
Department of European Language And Culture, Spanish Division
National Cheng Chi University
Taipei, Taiwan 09.2017 - 06.2021
Hospitality Management
Escuela Universitaria de Hotelería y turismo StPOL, Affiliated to Universitat de Girona (UdG)
09.2021 - 06.2022
Skills
Passenger assistance
Cross-cultural sensitivity
Exceptional communication
Excellent interpersonal skills
Effective problem solving
Certification
TOEIC Score 975
Interests
Timeline
Airport Service Officer
Cathay Pacific Airways
05.2024 - Current
TOEIC Score 975
02-2024
Product Manager
Corporate Language Network
03.2023 - 05.2024
Guest Experience Agent
Hotel Arts Barcelona Ritz Carlton by Marriott
05.2022 - 12.2022
Hospitality Management
Escuela Universitaria de Hotelería y turismo StPOL, Affiliated to Universitat de Girona (UdG)
09.2021 - 06.2022
DELE B1
06-2021
Assistant
National Chengchi University - Office of International Cooperation
11.2017 - 06.2021
Department of European Language And Culture, Spanish Division
National Cheng Chi University
09.2017 - 06.2021
Tourist Consultation Agent
Taipei Rapid Transit Corporation - Maokong Gondola
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