Andreas Kheng

1. Create and Handle Jira Ticket for any resulted detection From Crowdstrike or any interest that can be malicious to our environment (Philippines, Singapore and Taiwan).

2. Create Crowdstrike Dashboard to show Logon Activities for both windows and linux. and create dashboard to show any SSH, RDP Session attempt, and any needed Dashboard.

3. Do Firewall And Switches analysis to enhancing security for multiple Lunfa's Corporate company on Taiwan and Singapore Office. ( Fortigate Firewall and Cisco Switches SG-300 Series)

4. Do monthly Darktrace Analysis and discuss if there's any suspicious problem.

5. Do monthly Manage Engine Reporting for any deployed Operating System (Windows and Linux) and vulnerabilities for each Operating System.

1. Create every Change Request Documents as per customer request for Privileged Access Management Technologies (BeyondTrust Brand)
2. Backup BeyondTrust NVR format to available network Storage for both Site, Jakarta Site and Surabaya Site.
3. Configure BeyondTrust to be able to record Web GUI Activities, and Automatic login via Google Chrome by using BeyondTrust Portal for Network appliances, and others (Cisco ISE, Palo Alto, Fortinet and many others)
4. Responsible for Nessus Tenable for doing automatic Penetration Tester. Create Dashboard, Create Scheduler Activities.
5. Create Report for every application server (Linux and Windows) that has been tested by Nessus Tenable Server.

• Implementation, Maintenance and Troubleshooting for any network Problem including Routers (Cisco, Juniper MX), Cisco Switch Catalyst 9000 Series, Aruba Access Point, Infoblox DDI (DNS, DHCP, IPAM), Palo Alto SDWAN and Juniper Firewall SRX1500
• Making documentation for ATP (Accepted Test Procedure) Document, ABD (As Built Document) Document, and MoP (Method of Procedure) Document
• Doing Burn Test and Doing Stagging configuration as per Customer Requirement
• Help with doing Clustering SolarWinds Implementation Project, divided into 3 sites, and integrated with Telegram messaging system
• Especially for NPM, and creating report for some Reporting feature

• Implementation, Maintenance and Troubleshooting for any network Problem including Routers (Cisco, Juniper), Switches (Cisco, Juniper), Aruba Wireless Technology, Ubiquiti Wireless Access Points, Acunetix Software, Fortinet Fortigate Firewall, Cisco Catalyst 9000 Series, and Aruba Access Point
• Helping Pre-Sales job for designing and sizing for upcoming project
• Making documentation for Operation Guide and Training Customer
• Do PoC (Proof of Concept) to satisfy Customer Needs and Requirement
• Troubleshoot PRTG (Monitoring Software), and SolarWinds Monitoring software
• Migrating from older version of Fortinet Firewall appliance to newer version of Fortinet Firewall Appliance
• Implementing Palo Alto Firewall PA-850 with High Availability Feature at one of Government Customer

• Professional Services for Cisco UCCX, CUCM, and IM Presence, support for configuring Agent, Team, Skill and Supervisor Assignments, also for Cisco Jabber
• Upgrading Old Cisco IP PABX System to updated version of Cisco IP PABX system
• Helping Team for any incoming project especially for Cisco Collaboration, Cisco Routing Switching
• Implementing SolarWinds Monitoring System for NPM, NCM and IPAM Components
• Implementing Zabbix Monitoring System for Network Devices

• Installation Collaboration technology to our customer site, Cisco CUCM, Cisco Presence, Cisco Unity Connection, Cisco Telepresence Endpoint, and Many other
• Migration Old PBX system to New IP PBX System (Cisco Technology)
• Integrating other IP PBX system using SIP, then it can communicate between Cisco and Other IP PBX System
• Maintenance for our Customer Problem, Troubleshoot and Replacing hardware for any Cisco Collaboration Problem

• Ticketing Problem solving, Add Support to any User IP telephony Problem
• Maintenance for Cisco Meeting Place Express 2.3.2, Cisco Billing System, Cisco Unity 7.0, Cisco IVR, Cisco Analog VG 224, Cisco Router Voice Gateway, and Cisco IP Phone
• Support for Upgrading Collaboration Technology, Provided any existing data to Implementation Team Group

• Maintenance, Troubleshooting for Networking Problem especially for Cisco Unified Call manager, Cisco Voice Gateway, Cisco Unified Call Manager Express, and Cisco Unity Express, Cisco Wireless LAN Controller, Cisco Access Point, Cisco Core Switch, Cisco Catalyst Switches and Cisco Integrated Routers
• Responsible for Customer Problem for Voice, Network & Wireless, especially using Cisco Devices

• Maintenance, Troubleshooting for Networking Problem especially for Cisco Router and (Cisco, HP Procurve, 3 Com) Switch, Cisco IP Phone
• Installation for Cisco Switch, Router and Core Switch
• Designing and planning for implementation at the new Site
• Create Bill of Quantity (BOQ) for Cisco Product