Andy Yang

1. Infrastructure Management:

· Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, and storage systems.

· Ensure the availability, reliability, and performance of all infrastructure components.

· Implement and manage disaster recovery and business continuity plans.

2. Team Leadership:

· Lead and mentor a team of IT professionals, providing guidance and support for their professional development.

· Assign tasks and projects, monitor progress, and ensure timely completion.

3. Strategic Planning:

· Develop and execute the infrastructure strategy in alignment with the organization’s goals.

· Assess current infrastructure capabilities and identify areas for improvement.

· Plan and manage infrastructure projects, including budgeting and resource allocation.

4. Security and Compliance:

· Ensure that all infrastructure components meet security and compliance requirements.

· Implement security measures to protect against cyber threats and data breaches.

· Conduct regular security audits and vulnerability assessments.

5. Vendor Management:

· Manage relationships with external vendors and service providers.

· Evaluate and select vendors for infrastructure projects and services.

· Negotiate contracts and service level agreements (SLAs).

6. Technical Support:

· Provide technical support and troubleshooting for infrastructure-related issues.

· Collaborate with other IT teams to resolve complex problems.

7. Documentation and Reporting:

· Maintain documentation of infrastructure configurations, processes, and procedures.

· Generate regular reports on infrastructure performance and project status.

Project case :

1. DC / office relocation (2009-2010)

2. Build IP Phone system (2011)

3. Build VMWare (2012)

4. Outsourcing printing service for monthly statement (2013)

5. Digital FAX solution (2014)

6. Replace voice recording system from Audio Log to Nice NTR (2015)

7. Replace all printers and print server / system from Lexmark to Fuji Xerox(2016).

8. Outsourcing printing service for daily / monthly statement (2018)

9. Migrate traders phone system from Etrali to Cisco IP Phone / IPC (2019)

10. Replace all VC system and setup environmental control system in training room. (2020)

11. Replace all printers and print server / system from Fuji Xerox to Ricoh to reduce printing fee (2021).

12. Migrate share files from Windows file server to NetApp storage (2021)

13. Replace VMware storage from Dell EMC to Pure storage (2022)

14. New backup solution “Net Backup” project(2023)

15. Voice Gateway tech refresh + CUCM migration to Oracle SBC (2024)

16. DC relocation for Taipei & Taichung (on-going)

17. Outsourcing printing service vendor replacement (on-going)