Andy Feng
Senior Specialist
Taipei
Summary
Results-driven Senior Specialist in Foodpanda TW, leveraging SQL and data analysis to enhance operational efficiency and prevent fraud losses. Skilled in project management and team collaboration, optimizing budget utilization, driving the growth for performance through strategic insights.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Specialist
Foodpanda TW
08.2020 - Current
- Data Analysis and SQL Expertise
Skilled in SQL and data analysis tools, processing millions of logistics and business data to ensure accurate payroll calculations for 60,000+ riders. Streamlined workflows by creating and standardizing SOPs, which improved operational efficiency and reduced working time by 20%. - Fraud Prevention
Led a fraud prevention initiative by leveraging SQL-based data extraction and anomaly detection to establish a proactive monitoring system.
Built automated tracking dashboards to identify suspicious patterns in real-time, enabling early intervention and risk mitigation.
Successfully prevented potential fraud losses totaling nearly NT$10 million, significantly enhancing financial security and operational integrity. - Real-Time Operations & Budget Optimization
Collaborated with functional teams to build a real-time monitoring system tracking rider demand across 15 cities for 100 more zone with over 10,000 active riders.
Leveraged data insights to dynamically allocate budgets and incentives, ensuring effective budget utilization (budget usage rate above 95% without exceeding allocated limits) and meeting operational targets .
Enabled faster decision-making and improved responsiveness to fluctuating demand, enhancing both active riders and cost efficiency. - Competitive Intelligence & Strategic Insight
Established strong relationships with frontline riders to build a real-time, nationwide competitive intelligence network.
Enabled continuous, on-the-ground data collection on competitor pricing, activities, and service dynamics across regions.
Integrated these insights into the real-time monitoring system, supporting agile operational adjustments and data-driven strategy planning.
This initiative directly contributed to a 15% improvement in zone performance through smarter budget allocation, faster campaign response, and better rider demand balancing. - Customer Service Excellence
Trained customer service agents, streamlining processes to achieve a 98% issue resolution rate and significantly boosting satisfaction.
Reduced response time from 12 to 8 hours, improving service efficiency.
Process Optimization
Worked with technical teams to build a data repository, improving response times for data-related queries by 30%.
Education
Bachelor of Public Administration - Public Administration
National Taipei University
Taipei 10.2016 - 06.2020
Skills
-Google BigQuery / Excel
-Team collaboration
-Root-cause analysis
-Problem-solving aptitude
-Project management
Timeline
Senior Specialist
Foodpanda TW
08.2020 - Current
Bachelor of Public Administration - Public Administration
National Taipei University
10.2016 - 06.2020
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