Angel Chang

International Account Manager | 2017–2024

• Developed and managed business across North America, Europe, and emerging markets, including India and Israel.
• Increased sales from TWD 20 million to TWD 60 million within three years, achieving 200% growth.
• Resolved a major customer quality issue in the European market and recovered lost revenue through new project development.
• Collaborated with R&D, production, and quality teams to ensure products met customer requirements and remained competitive.
• Conducted market, competitor, and industry trend analysis through international trade shows and customer visits to support market-entry and sales strategies.
• Independently managed overseas business development, project negotiations, payment terms, and key customer relationships.
• Planned and coordinated international exhibitions, advertising campaigns, customer meetings, and other marketing activities.
• Adapted sales strategies to changing market conditions and diverse business models.

International Trade & Sales Operations Specialist | 2013–2017

• Managed the full order cycle, production schedules, and delivery timelines to ensure on-time fulfillment.
• Coordinated international logistics and shipments while improving delivery efficiency and controlling transportation costs.
• Monitored accounts receivable, customer reconciliation, and inventory to support healthy cash flow and operational efficiency.
• Maintained accurate commercial documents and business data in compliance with international trade regulations and internal procedures.
• Served as the key liaison among customers, sales teams, factories, and logistics partners to resolve issues and ensure clear communication.
• Managed Incoterms, payment terms, banking documentation, and trade requirements across international and emerging markets.
• Supported onboarding and training for new team members, improving process knowledge and overall team efficiency.