Hi, I’m
Angie Tsai
Taipei
Summary
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
years of professional experience
4
Languages
Work History
TaskUs
Customer Service Representative
05.2025 - Current
Job overview
- Provided exceptional customer support by resolving inquiries and complaints, enhancing overall customer satisfaction and retention.
- Assisted customers in navigating products and services, successfully addressing their needs and improving user experience.
- Documented customer interactions in CRM systems, ensuring accurate record-keeping and facilitating future support efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Star Fox Information Technology
HR Manager
11.2020 - 12.2024
Job overview
- Developed and implemented employee engagement initiatives, fostering a positive workplace culture and enhancing employee satisfaction.
- Conducted performance evaluations and facilitated feedback sessions, promoting continuous improvement and professional development for staff.
- Reducing risk management issues.
- Managed employee relations effectively, addressing concerns and resolving conflicts to maintain a harmonious workplace environment.
- In charge of all outside affairs including renting houses, dealing with government officials, banking, police, and etc.
The Executive Centre
Engagement Associate
02.2019 - 03.2020
Job overview
- Developed and implemented engagement strategies that improved client satisfaction, fostering long-term relationships and loyalty.
- Led cross-functional teams to enhance operational efficiency, resulting in streamlined processes and reduced turnaround times.
- Conducted in-depth market research to identify trends, informing targeted outreach initiatives that increased client acquisition.
- Mentored junior associates, providing guidance and support to enhance team performance and professional development.
- Analyzed client feedback to refine engagement methodologies, significantly improving service delivery.
- Managed project timelines and deliverables, ensuring that all initiatives were completed on schedule and met quality standards.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Jasper Hotel
Conceirge
04.2016 - 01.2019
Job overview
- Provided exceptional guest service by anticipating needs and resolving issues promptly, enhancing overall guest satisfaction.
- Coordinated comprehensive concierge services, including transportation, dining reservations, and entertainment bookings, ensuring seamless guest experiences.
- Developed and maintained relationships with local vendors and businesses to offer guests exclusive deals and recommendations.
- Trained and mentored junior staff on best practices in customer service, contributing to a collaborative team environment.
- Implemented a guest feedback system to gather insights, leading to actionable improvements in service offerings.
- Assisted in organizing hotel events and functions, ensuring optimal guest engagement and satisfaction throughout.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Shangri La Hotel
Guest Relations Officer
07.2012 - 03.2014
Job overview
- Facilitated seamless guest experiences by proactively addressing inquiries and resolving issues, enhancing overall satisfaction.
- Coordinated with various departments to ensure timely service delivery, resulting in improved operational efficiency.
- Developed and implemented guest feedback systems, fostering continuous improvement in service quality and guest relations.
- Trained and mentored junior staff on customer service best practices, promoting a culture of excellence within the team.
- Analyzed guest feedback data to identify trends and implement strategic initiatives, significantly improving guest loyalty.
- Cultivated strong relationships with repeat guests, utilizing personalized service strategies to enhance their overall experience.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Texas Instruments
Operations Assistant
09.2010 - 04.2012
Job overview
- Streamlined daily operations by coordinating logistics and inventory management, resulting in improved workflow efficiency across departments.
- Developed and implemented standard operating procedures, enhancing compliance and reducing operational errors across teams.
- Managed scheduling and resource allocation for projects, ensuring timely execution and optimal utilization of available resources.
Emirates Airlines
Flight Attendant
02.2008 - 08.2010
Job overview
- Delivered exceptional in-flight service by anticipating passenger needs, enhancing overall travel experience and satisfaction.
- Managed cabin safety protocols, ensuring compliance with aviation regulations and fostering a secure environment.
- Collaborated with team members to execute efficient boarding processes, reducing delays and improving on-time performance.
- Conducted pre-flight safety demonstrations, effectively communicating procedures to passengers and increasing awareness of emergency protocols.
- Resolved passenger inquiries and concerns with professionalism, contributing to a positive atmosphere and strong customer relations.
- Developed strong communication skills through daily interactions with diverse passengers, adapting approaches to meet varying needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured safety and comfort of customers onboard aircraft.
Yao Hsin
English Sales Assistant
07.2007 - 11.2008
Job overview
- Assisted customers with product selections, enhancing their shopping experience and fostering brand loyalty through personalized service.
- Developed and maintained strong product knowledge to effectively address customer inquiries and drive sales growth.
- Collaborated with team members to implement promotional displays, resulting in increased visibility and customer engagement.
- Trained new staff on customer service protocols, ensuring consistency in service quality and operational efficiency.
- Cultivated relationships with repeat customers, promoting a welcoming atmosphere that encouraged customer retention and satisfaction.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Ming Dao UniveristyChunhua County
Associate of Applied Science from Applied English
04.2001
Skills
Customer support
Conflict resolution
Guest service
Service delivery
Active listening
Time management
Data entry
Customer relations
Employee engagement
Customer relationship management (CRM)
Timeline
Customer Service Representative
TaskUs
05.2025 - Current
HR Manager
Star Fox Information Technology
11.2020 - 12.2024
Engagement Associate
The Executive Centre
02.2019 - 03.2020
Conceirge
Jasper Hotel
04.2016 - 01.2019
Guest Relations Officer
Shangri La Hotel
07.2012 - 03.2014
Operations Assistant
Texas Instruments
09.2010 - 04.2012
Flight Attendant
Emirates Airlines
02.2008 - 08.2010
English Sales Assistant
Yao Hsin
07.2007 - 11.2008
Ming Dao Univeristy
Associate of Applied Science from Applied English
04.2001