Antoine Yang

- Identify key accounts and build up a talent map to maximize engagement

- Create and implement a Partner Program targeting key accounts to boost sales revenue

- Organize solution-focused events 4-6 times per year, achieving a lead conversation rate of 30% in average

- Equip distributors’ engineers to conduct POC demo and hands-on training

- for local clients or events

- Regularly analyze data and adjust strategies to maximize revenue impact and operational efficiency

- Conduct frequent visits to business clients, both independently and with channel partners, to present tailored product solutions

- Identify clients’ specific pain points and recommend targeted solutions to address their needs.

- Provide infrastructure and storage diagrams, as well as Request for Proposal, to help channel partners meet tender specifications.

- Conduct POC testing at client site to demonstrate solution effectiveness and ensure alignment with their expectations.

- Lead quarterly seminars to showcase new product and software launches, enhancing client knowledge and engagement to new technologies

- Manage two teams – FAE and Support, to ensure efficient client service and technical support
- Prioritize urgent tickets from commercial clients, ensuring initial response within 2 hours.
- Develop training materials for subsidiary engineers and standardized troubleshoot techniques to improve services consistency
- Create a repository of knowledge base articles to serve as reference materials

- Provided comprehensive technical support to global customers via email and hotlines, ensuring timely and effective assistance.

- Conducted thorough troubleshooting to resolve client-reported issues, focusing on accuracy and minimizing downtime.
- Escalated complex cases to internal R&D or Quality Control (QC) teams, collaborating to identify root causes and develop solutions.
- Documented and filed BUG reports for recurring issues, enabling R&D to investigate and implement long-term fixes.