23+ years experience in IT fields including the followings:
13+years Information Security Managerial position focusing on Financial industry
5+years Service Delivery Manager in outsourcing industry responsible for regional IT projects in Financial industry across India, Pakistan, Australia, Indonesia and HongKong.
2+ years Software QA testing experience in Financial industry
2+ years application programing experience in Financial industry 3+ years in Banking business operation.
Information Security Professional Certifications:CCISO,CISSP,CRISC,CGEIT,CISM,CISA,CDPSE,EDRP,CEH, CHFI,ECIH,CTIA,ISO27001 Other Professional Certifications: PMP and ITIL Education
Background: Information Systems Management, Banking and Insurance, International Trades.
Specialize in Information Security management, Business Continuity Management, Audit/Compliance Management, Project Management, Change management, ISO27001, ITIL process, QA testing and Service Delivery Management.
Project Management: BCP project in EDS Taiwan. Mainframe ZMF Changmen Upgrade. NIDS/HIDS. PCI DSS&ISO 270001 compliance/assessment. PIPA (Personal Information Data Protection Act) . Credit card system re-platform project. PCI DSS infrastructure system building up. Insurance regulation compliance. Cloud solution proposition(Outsystems/AWS).
To lead the PCIDSS project and obtain the first PCIDSS compliance certification in Taiwan insurance industry.
Security Compliance assessment. Various audit engagements. PM for third part audit. Manage FSC audit without audit findings.
Publications: 3 articles published in CAA(Computer Audit Association) periodicals related with PCI DSS. Dynamic and ambitious individual with the capacity to quickly learn and accept new responsibilities.
Overview
23
23
years of professional experience
14
14
Certifications
3
3
Languages
Work History
Director Information Security
Chubb Life
12.2022 - 12.2023
Complete the merge of two companies from information security perspective
No business interruption after the successful system migration
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Director Information Security
Cigna
05.2014 - 11.2022
Report to CDO/CIO/COO/CEO/CRO/Board of Directors/Regional CISO/Corporate Governance on a regular basis
The 1st insurance company to be certified with PCIDSS by QSA in Taiwan (Oct 2019)
Assess and report on threats, vulnerabilities and residual risks; recommend remedial action
Vendor relationship management - establishing and ensuring compliance with service levels and obligations
Serves as an internal information security consultant to the organization
Documents security policies and procedure
Offers strategic direction to related governance functions (such as BCP, Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies
Provides direct training and oversight to all employees, contractors, or other third parties, ensuring proper information security clearance in accordance with organizational information security policies and procedures
Perform information security risk assessments and serves as an internal auditor for security issues
Work with Global teams to Implements information security policies, procedures and tools
Monitors compliance with information security policies and procedures, referring problems to the appropriate department manager
Advise/Present the Board Members/Organization with current information security technologies and related regulatory issues
Contract/SLA Mgt of Regional Information Systems Centers located in HK
Support BCP/IT DR/Cyber Security Incident Plan
Propose Cloud solutions, such as AWS and OutSystems
Member of Corporate Mgt Committee (Internal Control of Corporate Governance and Operation Risk Internal Committee and IT Steering Committee)
Account Delivery Executive
HP
09.2011 - 04.2014
Regional IT project manager responsible for the countries including India, Pakistan, Australia and Indonesia. The key clients are all from financial institutions. Aggressively involved in the account growth and pre-sale activities and support business to win more than TCV US$15M deals which includes RBS RO bank/ Faysal Bank/JiSun bank/RBS IN bank.
ADE for RBS, RBL, FBL, HSBC, ANZ and GP Financial accounts
Day-to-day Client Relationship Management For Delivery Activities
Achieving SLA / Metrics
Problem Resolution, Escalation And Performance Trending
Productivity Improvement Plans
Supporting growth opportunities
Project Management Support
Day-To-Day Delivery Of Contracted Solution in the following areas: Data Center Management, Network and Communication, Open System, Mainframe Systems, Compliance and Security Administration and Change Management.
Client IT service delivery and performance management and some specific IT design and build project covering the full spectrum of infrastructure technology work.
Lead, mentor and manage the project delivery unit team, to achieve performance excellence
P&L controls of responsible accounts.
Manage several credit card systems re-platform projects
Key member of PIPA (Personal Data Protection Act) committee in HP ES responsible for PIPA related tasks, such as supporting HP legal to execute the PIPA assessment in HP ES and monitoring/setting up the additional PIPA control mechanism in HP ES.
Infrastructure setup lead of Asia (Regional) Credit Card Utilities (PCI DSS compliance credit card solution). This project is intend to build up the credit service hosting environment with PCI DSS compliance certification in Taiwan.
Project Manager of local Bank's Data center re-location.
Service Delivery Manager
HP
02.2009 - 08.2011
Regional IT project manager responsible for the regions including India, Pakistan, Australia, Indonesia, Singapore and HongKong.
SDM is responsible for the day-to-day provision of long-term outsourcing services to several clients. Infrastructure Outsourcing is the ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (eg Mid-range, Wintel and Mainframe Hosting service, security systems, telecommunications networks and Data Center), allowing companies to focus on their core business and competencies. The Service Delivery Manager (SDM) is accountable for day to day infrastructure outsourcing service delivery and technology management across all teams and locations where services are provided.
Service Delivery Manager for RBS (Royal Bank of Scotland), Bank of Kaohsiung and YuanTa Bank.
Day-to-day Client Relationship Management For Delivery Activities
Achieving SLA / Metrics
Problem Resolution, Escalation And Performance Trending
Productivity Improvement Plans
Supporting growth opportunities
Project Management Support
Day-To-Day Delivery Of Contracted Solution in the following areas: Data Center Management, Network and Communication, Open System, Mainframe Systems, Compliance and Security Administration and Change Management.
Client IT service delivery and performance management and some specific IT design and build project covering the full spectrum of infrastructure technology work.
Lead, mentor and manage the project delivery unit team, to achieve performance excellence.
Head of CSA team (Contingency, Security & Audit)
Electronic Data Systems
08.2004 - 01.2009
Lead of CSA team (Contingency, Security & Audit) is in charge of 4 staffs in EDS Taiwan to provide Information Security Management services and solution to Financial Industry.
The 1st company in Taiwan to obtain PCIDSS certification in March 2007.
Report to Regional Security officer.
Contingency (Business Continuity Management): Project Manager of BCP project in EDS Taiwan. Manage annual BCP Drill in ITO. Supporting BCP project in other regions of EDS.
Security (Information Security Management for outsourcing financial institutions): Security Administration management: Mainframe & Open systems security administration. Manage the implementation of Security tools (NIDS/HIDS/Tripwire). Provide security solution and consultancy in various projects. Manage the implementation of Tripwire. Support pursuits in security related areas. Coordinator of EDS Global vulnerability scan and penetration test.
Audit: Manage audits for more than 10 clients in Financial institutions and the follow up of audit findings. Manage PCI DSS audit and help to obtain PCI DSS certifications in EDS Taiwan. Support PCI DSS compliance in other regions of EDS.
Coordinator/Reviewer of CMT (Compliance management tool) in EDS Taiwan, Key responsibility is to Review and assess IT security control items in both Mainframe systems and Open Systems to make sure it follows EDS security policies.
Assistant manager, CTBC Bank
CTBC Bank
11.1999 - 07.2004
Information Systems Department: Application Development II IPT Team: Plan and supervise the process of release cuts, Responsible for the training of testing tools, Implementation of new testing tools. (Win Runner/Load Runner)
Application Architecture Team: Maintain and develop QA Testing environments, Maintain parameters of NBS Systems, Tuning the performance of automating testing processes, Supervise the execution of the testing cases by testing tools.
QA team: Assisted to plan the establishment of QA division, Develop the automation of the testing process by testing tools, Develop QA testing environments for NBS systems, Plan QA procedures for NBS (New Banking systems).
Banking Channel team: Handled and maintained all the batch jobs for CBS system (more than 200 JCL and 250 programs), Re-engineered the batch job flow for NBS project, Maintaining CSR and Credit-Check system. Solving the problems of settlements from users.
Project Manager for ZMF changeman upgrade (Mainframe Application Change Control Tools).
Banking Officer
Shin Kong Commercial Bank Co., Ltd
01.1997 - 07.1998
It was merged by Shih Kong Bank.
Loan department: Handled loan applications, Proceeded home mortgages loan and Small & Medium size Enterprise loan, Examined credit cards' applications.
Deposit department: Cash Checks, Customer account deposits and withdrawals, Opened new accounts, Processed check orders.
Banking Officer
The Shanghai Commercial & Savings Bank
10.1994 - 07.1996
Deposit department: Check cashing, Clear checks, Cash advances on credit cards, Responsible for customer account deposits and withdrawals, Maintained balances on the Automatic Teller Machines, Opened new accounts and processed check orders.
Second Lieutenant
07.1992 - 05.1994
In charge of the Scout Team at 64 Brigade in Kaohsiung of Taiwan.
Education
Master degree - MSc in Management and Strategic Information Systems
University of Bath
BA - International Trade
Shih Chien University
Diploma - Banking Insurance
Shih Chien College
Skills
ITIL
Certification
Certified Information Systems Security Professional (CISSP)
Publications
從資安事件探討支付卡行業資料安全標準(PCI DSS)之落實
支付卡行業資料安全標準(PCI DSS)介紹
Personal Information
Total Experience: 22+ years experience in IT fields including the followings: 13+ years Information Security Managerial position focusing on Financial industry, 5+ years Service Delivery Manager in outsourcing industry responsible for regional IT projects in Financial industry across India, Pakistan, Australia, Indonesia and HongKong, 2+ years Software QA testing experience in Financial industry, 2+ years application programming experience in Financial industry.
Timeline
Director Information Security
Chubb Life
12.2022 - 12.2023
Director Information Security
Cigna
05.2014 - 11.2022
Account Delivery Executive
HP
09.2011 - 04.2014
Service Delivery Manager
HP
02.2009 - 08.2011
Head of CSA team (Contingency, Security & Audit)
Electronic Data Systems
08.2004 - 01.2009
Assistant manager, CTBC Bank
CTBC Bank
11.1999 - 07.2004
Banking Officer
Shin Kong Commercial Bank Co., Ltd
01.1997 - 07.1998
Banking Officer
The Shanghai Commercial & Savings Bank
10.1994 - 07.1996
Second Lieutenant
07.1992 - 05.1994
BA - International Trade
Shih Chien University
Diploma - Banking Insurance
Shih Chien College
Master degree - MSc in Management and Strategic Information Systems
RECEIVABLE TEAM LEADER/PROJECT MEMEMBER at Chubb Life Insurance Vietnam Company LtdRECEIVABLE TEAM LEADER/PROJECT MEMEMBER at Chubb Life Insurance Vietnam Company Ltd