Arthur Ho
Manager
New Taipei,NWT
Summary
Dynamic and results-driven professional with extensive experience at ACER INCORPORATED, excelling in project management and team leadership. Proven track record in enhancing customer satisfaction and driving operational efficiency. Skilled in strategic planning and contract management, fostering strong relationships to achieve high-quality product development and successful project outcomes.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
Work History
Manger
ACER INCORPORATED
Taipei, Taiwan
01.2010 - Current
- Acer's contact point for Google, including product planning and contract management.
- Notebook computer product development, Android tablet product development, Windows/Android software and firmware development.
- Product development project management includes ODM management, schedule management, cost management, function management, customer management, and after-sales service management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Senior Manager of Product Planning
OPCOM INCORPORATED
Taipei City, Taiwan
07.2009 - 12.2009
- Manage product planning department (including budget, manpower, and project management)
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Product marketing for Camera, CCTV, DV and LED lighting products.
Software Project Manager
Compal Communications, Inc.
Taipei City, Taiwan
11.2005 - 07.2009
- SW project management for Motorola CDMA feature phone (for LaTam, India, China, High growth market).
- Resolved issues immediately ensuring project deliverables were not negatively impacted.
- Manage the plan, risk, resource, requirement, cost, customer, quality of the project.
- Manage the Shipping Acceptance process and quality test resource for internal projects.
- Lead the team to manage 3’d parity SW delivery and issue tracking for Smart/PDA phone.
Associate Manager
Princeton Technology Corporation
New Taipei, Taiwan
07.2002 - 10.2005
- Management software development department
- SW development for Car DVD, LCD-scalar, Front panel controller, DSC and LCD TV.
- SW Project management of Car DVD project includes planning, implementation, testing, resource management, and source code management.
- Enhanced team productivity by implementing efficient project management strategies.
Firmware Engineer
SEIKO EPSON CORP.
Taipei, Taiwan
05.2001 - 07.2002
- System software, firmware and win32 AP programming for digital camera.
- The image processes algorithm and filter research.
- The leader of E-book, Digital Camera and Web camera
- Managed version control systems for efficient tracking of changes and seamless collaboration among developers working on different aspects of the project simultaneously.
Software Engineer
Kinpo Electronics, Inc.
New Taipei, Taiwan
07.1997 - 05.2001
- Digital camera software and firmware development.
- Digital camera operating interface firmware development.
- Research and development of digital image processing technology.
- Software and firmware maintenance and customer complaint correction.
Education
MBA - Business Administration And Management
The University of Texas At Arlington
America 12.2002 - 12.2003
Bachelor of Science - Computer Science And Information Engineering
Chung Hua University
Taiwan 09.1995 - 06.1997
Associate of Science - Electronics Engineering, Computer
Taipei City University of Science And Technology
Taiwan 09.1989 - 06.1995
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Staff development
Project management
Customer relationship management (CRM)
Relationship building
Contract management
Cross-functional teamwork
Project planning
Negotiation
Product management
Timeline
Manger
ACER INCORPORATED
01.2010 - Current
Senior Manager of Product Planning
OPCOM INCORPORATED
07.2009 - 12.2009
Software Project Manager
Compal Communications, Inc.
11.2005 - 07.2009
MBA - Business Administration And Management
The University of Texas At Arlington
12.2002 - 12.2003
Associate Manager
Princeton Technology Corporation
07.2002 - 10.2005
Firmware Engineer
SEIKO EPSON CORP.
05.2001 - 07.2002
Software Engineer
Kinpo Electronics, Inc.
07.1997 - 05.2001
Bachelor of Science - Computer Science And Information Engineering
Chung Hua University
09.1995 - 06.1997
Associate of Science - Electronics Engineering, Computer
Taipei City University of Science And Technology
09.1989 - 06.1995