Su Heng-Chung
Taichung
Summary
Dynamic and dedicated professional with experience at Black Warrior, excelling in customer order management and fostering teamwork. Proven ability to enhance guest experiences through effective communication and a positive attitude. Skilled in cleanliness and table setting, consistently ensuring a welcoming environment for patrons. Quick learner with a strong foundation in sound design.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Black Warrior
10.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Intern
Suncolor
04.2024 - 01.2025
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to positive work environment by actively participating in team-building activities.
Education
NCCU
Taipei, Taiwan06-2026
Skills
- Customer order management
- Cleanliness
- Table setting
- Teamwork and collaboration
- Quick learner
- Directing experience
- Collaborative teamwork
- Editing expertise
- Sound design
- Positive attitude
Photographer
Experienced in photography exhibition and feature filming.
Traveled to various events and exhibitions, and have some ideas about stage shooting and program production.
Timeline
Intern
Suncolor
04.2024 - 01.2025
Restaurant Waiter
Black Warrior
10.2023 - Current
NCCU
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