Overview
Work History
Education
Skills
Timeline
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BECCA CHENG

New York

Overview

5
5
years of professional experience

Work History

Key Account Manager

RDI, INC
12.2023 - Current
  • Built and maintained strong client relationships, increasing client retention by 25%
  • Created accurate sales forecasts, achieving a 15% increase in quarterly sales and surpassing sales targets by 10%
  • Delivered exceptional customer service, reducing response time by 30% and improving client feedback scores by 20%
  • Conducted market analysis to identify trends, leading to the launch of three new product lines generating an additional $500,000 in annual revenue

Key Account Management Planner

Shopee Taipei
05.2021 - 08.2022
  • Managed key partnerships with vendors, distributors, and other fixed-income clients to ensure mutually beneficial outcomes
  • Successfully managed partnerships with 100+ vendors and distributors, resulting in $1M in annual revenue
  • Created and executed social media campaigns that led to a 20% increase in website traffic and a 15% increase in sales
  • Led collaboration meetings with cross-functional teams to develop 2 new products, resulting in a $400K increase in revenue
  • Managed key partnerships using Salesforce CRM and developed a strategy for communication through Slack and email.

Advertising Operator

LINE Taipei
01.2021 - 05.2021
  • Optimized the process of entering advertisements, resulting in a 20% increase in efficiency and improved communication
  • Streamlined the process of entering advertisements, resulting in a 20% reduction in errors and a 30% decrease in turnaround time
  • Analyzed advertising data to identify key trends and opportunities, resulting in a 10% increase in overall ROI
  • Streamlined advertising processes using project management software such as Trello
  • Analyzed advertising data using Google Analytics and Excel.

Operations & Program Management

Microsoft Taipei
12.2019 - 01.2021
  • Collaborated with cross-functional teams to achieve project goals within established timelines, providing regular progress updates to internal and external stakeholders
  • Managed front-end and back-end development for the company's Portfolio Analysis, Employee Track, and Account Management systems, effectively using task management skills to ensure prompt completion of all customer operations
  • Identified and resolved a critical issue in the marketing agenda, resulting in a 30% increase in audience saturation and a 20% increase in revenue
  • Led the development of a new Account Management system, resulting in a 25% reduction in customer complaints and a 20% increase in customer satisfaction.

Education

Master of Science - Learning Analytics

Columbia University
New York
12.2024

MBA - Business Analytics

University of Illinois At Chicago
Chicago, IL
06.2023

Bachelor of Business - International Tourism Management (English-based)

TamKang University
Taipei
06.2018

Exchange Program -

California State University, Long Beach
Long Beach
05.2017

Skills

  • Data Analytics: SQL, R, Python, Tableau
  • Project Management: Trello
  • Microsoft Office Suite: Excel, Word, PowerPoint, Access
  • Creative: Adobe, Canva, Photoshop
  • Languages: Mandarin (native), English (fluent)

Timeline

Key Account Manager

RDI, INC
12.2023 - Current

Key Account Management Planner

Shopee Taipei
05.2021 - 08.2022

Advertising Operator

LINE Taipei
01.2021 - 05.2021

Operations & Program Management

Microsoft Taipei
12.2019 - 01.2021

Master of Science - Learning Analytics

Columbia University

MBA - Business Analytics

University of Illinois At Chicago

Bachelor of Business - International Tourism Management (English-based)

TamKang University

Exchange Program -

California State University, Long Beach

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BECCA CHENG