Beverly Knight
Manager including Sales, Marketing, Finance & Events
Singapore
Summary
Manager including Sales, Marketing, Finance & Events More than 10 years in health and fitness management, administration, finance| More than three years’ in a multinational investment consultancy | Able to multitask in sales, marketing, finance, customer service, relationship management and administration.
Overview
18
18
years of professional experience
2019
2019
years of post-secondary education
Work History
Manager and Owner
F45 Fitness Studio
07.2019 - 01.2024
- Ensured a first-class service and experience for all members in terms of health, fitness, safety and community
- Drove successful marketing and sales strategy, ultimately driving positive profitability
- Managed and motivated team of trainers, administration and maintenance staff
- Delivered in club and external fitness and social events and experiences to create strong community
- Managed budget, accounting, sales & marketing spending and all other financial affairs
- Managed external supplies such as equipment and service providers
Customer Account Executive
TSA Group (Telstra)
07.2017 - 01.2018
- Personally recognized by customers to Telstra for an outstanding service
- Liaised between retail and business clients and Telstra sales team
- Provided product, service and account information to clients
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Maintained records of customer interactions, process customer accounts and filed documents
- Followed communication procedures, guidelines and policies
- Always went extra mile to engage customers and provide outstanding customer service
Office Database Administrator/Assistant IT Support/Receptionist
DeVere Acuma
03.2014 - 04.2017
- Company Overview: Investment Consultants
- Helped investment team increase sales by 10% by efficiently handling and allocating online prospective clients
- Promoted from personal assistant to office database administrator
- Responded to initial client queries about new investments and contracts
- Assisted wealth advisors in meeting quarterly client review targets by maintaining client status accurately
- Maintained client details in client relationship management (CRM) database
- Worked with regional director to improve/streamline client ownership rules, reporting and procedures
- Set up new employees with Microsoft office, printer codes, web-based application, and shared folders; configured email accounts for iPhone, android, desktop and laptop
- Assisted in developing templates for company surveys, editable PDFs, Microsoft Excel formula and another administrator template request
- Investment Consultants
Customer Service and Telemarketing
Acquire Asia Pacific
08.2010 - 01.2014
- Processed sales and managed payments for products and services (Optus and Telstra)
- Telesales of products and services such as wireless broadband, VoIP, ADSL2+, mobile, and home phone
- Solved client queries and concerns; maintained database and sales sheets
- Assisted in training of new customer service associates
Quality Assurance Officer
Air Relay Corporation
01.2006 - 06.2010
- Determined telemarketing quality standards by studying inbound and outbound calls and customer service
- Verified telemarketing results by measuring skills in use of scripts, product knowledge, and sales and service ability
- Provided feedback and evaluated telemarketers by monitoring calls, providing quality ratings and identifying training needs
- Directed quality initiatives by requiring adherence to quality assurance procedures and developing new models
- Developed professional and technical knowledge by attending educational workshops
Education
Diploma in Commerce - Business Administration
Kaplan Higher Education Institute
FSRA Tier 2 - Certificate in General Insurance
Fusion Business College
MYOB Accounting & Bookkeeping Course - undefined
Applied Education
Bachelor of Science - Computer Science
System Technology Institute
01.2001 - 03.2001
Skills
Management
Microsoft Office
Supplier Management
Sales and Marketing
Administration
Office database / CRM
Finance
Event Management
Personal Information
Available: Available Immediately
Timeline
Manager and Owner
F45 Fitness Studio
07.2019 - 01.2024
Customer Account Executive
TSA Group (Telstra)
07.2017 - 01.2018
Office Database Administrator/Assistant IT Support/Receptionist
DeVere Acuma
03.2014 - 04.2017
Customer Service and Telemarketing
Acquire Asia Pacific
08.2010 - 01.2014
Quality Assurance Officer
Air Relay Corporation
01.2006 - 06.2010
Bachelor of Science - Computer Science
System Technology Institute
01.2001 - 03.2001
FSRA Tier 2 - Certificate in General Insurance
Fusion Business College
MYOB Accounting & Bookkeeping Course - undefined
Applied Education
Diploma in Commerce - Business Administration
Kaplan Higher Education Institute
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