Brent Thacker
Cedar City
Summary
Health Specialist with education and experience in clinical operations and healthcare delivery, supporting organizational implementation and maintenance of health delivery regulatory compliance and best practices. Develop policies and procedures, standard work and educational materials for providers. Serve as lead resource during compliance audits. Hardworking professional Healthcare Specialist offering 15+ years of experience in sales and business development. Exceptional account manager and strategic planner with good communication and critical thinking abilities. Communicative Healthcare Specialist with 15 years of experience scheduling appointments, collecting patient information and responding to patient concerns. Caring and efficient professional with in-depth knowledge of billing and coding, medical terminology and HIPAA regulations. Organized and skillful United States Army Medic bringing expertise in comprehensive evaluation and treatment. Highly knowledgeable in military safety codes and regulations. Maintains sound judgment and reasoned thinking in navigating high-pressure situations.
Skilled Line Staff with exceptional patience and more than 2 years of experience. Effective mentor with extensive knowledge of youth groups and inspiring mentality. Dedicated to individualized relationships and compassionate listening. Poised Line Staff with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Line Staff
Turning Point Family Care
05.2023 - Current
- Supervised and mentored roughly 126 youth in the TPFC Program.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Introduced youth to positive and creative outlets such as drawing and poetry.
- Kept case files updated, accurate and aligned with requirements.
- Built lasting relationships with youth and parents or guardians.
- Fostered a culture of mutual support among mentees by encouraging peer mentorship and collaborative learning.
- Trained new hires on company policies, equipment usage, and best practices for efficient workflow management.
- Participated in continuous improvement initiatives with fellow team members, implementing new strategies that resulted in increased productivity levels.
- Contributed to a reduction in workplace accidents by diligently following safety procedures and attending regular training sessions.
- Managed inventory effectively, ensuring an adequate supply of materials was always available for smooth production operations.
- Collaborated with team members to complete daily tasks swiftly, ensuring on-time order fulfillment.
- Consistently maintained a high level of professionalism and punctuality, contributing to the overall success of the production team.
- Supported colleagues during peak periods or absences, showcasing adaptability and teamwork skills across multiple responsibilities.
- Actively participated in company-sponsored training sessions to enhance skillset and stay current with industry best practices.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement within the production line.
- Assisted in maintaining a clean and orderly work environment, promoting a safe and productive atmosphere for all staff members.
- Maintained accurate records of completed tasks, contributing to effective communication between shifts regarding ongoing projects or pending actions.
- Demonstrated flexibility in adapting to schedule changes or unforeseen challenges within the manufacturing process as required.
- Communicated effectively with team members and supervisors to address concerns promptly, fostering a positive working environment.
- Followed protocols to enhance protection and maintain safe work environment.
Combat Medic & Medical Trainer
Army National Guard
08.2007 - Current
- Train and supervise medical and nonmedical personnel on the care and treatment of 6K patients
- Perform patient assessments, triaging, phlebotomies, immunizations, and EKGs
- Serve as the NCOIC of two ambulances crews in Afghanistan, manage vehicle maintenance, and supervise 10 crew members
- Research international health threats and conduct briefings with personnel
- Serve as Squad and Section Leader, assembling and deploying teams to provide comprehensive care
- Project the need for medical supplies and staff, and oversee procurement and inventory
- Maintain best practices to reduce risks and redundancies, and ensure HIPAA compliance
- Communicate with physicians, patients, and staff to ensure continuity of care
- Work in a variety of environments, including during field trainings, in combat, and on military bases
- Serve as the Physical Fitness NCOIC, coordinating and conducting physical fitness regiments at a platoon level.
Shift Supervisor & Finance/Customer Service Staff
McDonald’s
05.2016 - 08.2018
- Developed and managed daily and weekly work schedules across multiple shifts
- Coordinated with Human Resources to support onboarding and plan and carry out training
- Enhanced employee morale and encouraged teamwork and leadership development
- Analyzed sales, anticipated inventory needs, and proactively mitigated potential operational issues
- Managed financial records and maintained compliance with cash register policies
- Provided excellent customer service, and instilled a customer-first mindset amongst staff.
Missionary
The Church of Jesus Christ of Latter-Day Saints
12.2013 - 12.2015
- Led a group of volunteers to plan, organize, and lead local workshops to build relationships
- Increased effectiveness through training on communication and problem-solving skills
- Provided healthcare and medical treatment to fellow missionaries
- Encouraged teamwork and collaboration to meet mission goals and values
- Managed budgets and inventory for all housing assets, and supported transportation logistics
- Liaised with regional teams to support community relations and understand the local culture.
Certified Nurse’s Assistant (CNA)
Marias Medical Center
05.2011 - 11.2013
- Provided high-quality patient care within surgical, rehabilitation, and acute care settings
- Maintained charts, updated the team on patient status, and ensured accuracy and timeliness
- Communicated between patients, family members, and staff, and delivered empathetic care
- Helped patients with daily living tasks, including meals, bathing, dressing, and mobility
- Assessed vital signs, performed lab draws and glucose checks, and provided pre- and post-op care
- Complied with HIPAA standards in all patient documentation and interactions
- Resuscitated two chronically ill patients, saving their lives.
Lifeguard & Swimming Instructor
Shelby Swimming Pool
05.2003 - 08.2007
- Monitored and patrolled all areas of the pool to ensure cleanliness, safety, and compliance
- Managed and evaluated a team of lifeguards, and provided training and orientation
- Addressed all issues, concerns, and complaints from guests to ensure satisfaction
- Taught daily swimming lessons to children up to 12 years old.
Education
Master Business Administration – Finance -
Southern Utah University
Cedar City, UT07.2024
Bachelor of Science in Chemistry, Emphasis in Healthcare -
Southern Utah University
Cedar City, UT05.2020
General Studies -
Weber University
Ogden, UT01.2009
Associate of Applied Science - Health Administration
Joint Services Transcript
Fort Sam Houston, TX03.2008
Skills
- Strong Work Ethic
- Reliability and punctuality
- Positive Reinforcement
- Group and individual sessions
- Behavior Modeling
- Patience and Tolerance
- Team Collaboration
- Relationship Building
- Self-awareness
- Motivational Skills
- Schedule Management
- Youth Advocacy
- Mentoring
- Age-Appropriate Curriculum
- Discipline strategies
- Program Planning
- Medical software
- Multitasking Abilities
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team building
- Emotional awareness
- Goal Setting
- Interpersonal Skills
- Professionalism
- Continuous Improvement
- Adaptability
- Patient Assessment
- Professional Demeanor
- Treatment Planning
- Documentation Management
- Documentation proficiency
- Chronic Disease Management
Volunteer Experience
- Free and Accepted Mason Cedar City Lodge #35
- Volunteer English Tutor, BYU-Pathway Worldwide, 2014, 2020
- Volunteer Healthcare Provider, Humanitarian missions with Global Medical Training (Panama & Nicaragua), Solid Rock International (Dominican Republic), Salvation Army (Las Vegas, NV), Utah Medical Detachment (Morocco), 2014, Present
Certification
- Cardiopulmonary Resuscitation American Heart Association December, 2023
- EMT-Basic National Registry of Emergency Medical Technicians March, 2024
Languages
English, Spanish
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
Italian
Elementary
A2
Affiliations
- Army National Guard
- Southern Utah University
- Free & Accepted Masons
Interests
Running
Philosophical Literature
Cooking
Timeline
Line Staff
Turning Point Family Care
05.2023 - Current
Shift Supervisor & Finance/Customer Service Staff
McDonald’s
05.2016 - 08.2018
Missionary
The Church of Jesus Christ of Latter-Day Saints
12.2013 - 12.2015
Certified Nurse’s Assistant (CNA)
Marias Medical Center
05.2011 - 11.2013
Combat Medic & Medical Trainer
Army National Guard
08.2007 - Current
Lifeguard & Swimming Instructor
Shelby Swimming Pool
05.2003 - 08.2007
Master Business Administration – Finance -
Southern Utah University
Bachelor of Science in Chemistry, Emphasis in Healthcare -
Southern Utah University
General Studies -
Weber University
Associate of Applied Science - Health Administration
Joint Services Transcript
- Cardiopulmonary Resuscitation American Heart Association December, 2023
- EMT-Basic National Registry of Emergency Medical Technicians March, 2024
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