Brian Chu

R&R:

• Strategically led Country HR initiatives, including dual leadership roles in Hong Kong HR Head, overseeing distributors' markets in Korea, Philippines, and Vietnam
• Reported to Asia HR Head, facilitated and localized Global and Regional strategies and agenda
• Business Transformation (OD): Project to help turn around the business
• Global/Regional Project Lead: Global Mobility and Leadership Model Embedment across APAC

Key Results:

• Increased High Potential (HIPO) representation from 31% to 41%
• Improved succession planning readiness for managerial roles from 24% to 52%
• Advanced I&D, raised Mgr+ female representation from 37% to 60%
• Successfully Implemented IDP (2023) and Career Craft (2024)
• Strong engagement improvement from 63 (2022) to 72 (2024)
• Significantly reduced staff attrition, from 22.6% to 10.8% (2023), and 7.5% (2024)
• Advanced Inclusion & Diversity, raising female representation from 31% to 40%
• Implemented the Attendance and Leave System in 2023, achieved 100% compliance in 2024
• Achieved a perfect record in Labor Inspections with no deficiencies

Organization Effectiveness:

• Elite Promoter - The annualized saving of 12% (3.5M), increased Channel GS by 20%
• Service Excellence - Annualized saving of 8% (5.7M)
• Total saving 10M / year

Achievements:

• Awarded the 2023 W Star (as the only winner represented for APAC HR Team)
• Awarded the 2024 Managerial Equity Program (0.2% global population)

• Spearheaded L&D functions and PMO leadership, impacting 3,450 employees across 11 accounts and 370 sites in Taiwan
• Strategically aligned with global directives, launching and monitoring a suite of projects from inception to execution
• Provided expert consultation and project consolidation, delivering comprehensive reports to the Group PMO Director
• Partnered with APAC to craft and adapt key programs such as Peacemakers Path, GMTP, SWAHT, OPS, and more, enhancing local relevance and effectiveness
• Drove employee engagement and recognition through initiatives LMC and various accolade programs, celebrating outstanding contributions
• Cultivated a strong talent pipeline through succession planning, achieving a 50% Manager level readiness in 2021, and executing thorough People and Performance Reviews
• Executed a diverse training agenda, delivering 81 sessions to 1,969 participants across multiple job levels, including the Country Leadership Team

• Strategically developed and executed HR initiatives in sync with corporate goals
• Oversaw comprehensive performance management, fostering career progression
• Revamped compensation structures and benefits, ensuring regulatory compliance and internal equity
• Spearheaded managerial training programs to enhance leadership alignment and effectiveness
• Directed recruitment, onboarding, and promotion assessments for supervisory roles
• Enhanced operational strategies via analytical review, driving a turnover surge to over $12 million across Taipei branches (2014-2017)

• Spearheaded coordination in the APAC region, overseeing CTP budget management and strategic HR planning
• Expertly conducted headcount forecasting and shift scheduling to guarantee adequate staffing for operational efficiency
• Implemented simulation and monitoring of call volumes to achieve optimal service levels aligned with corporate objectives
• Distinguished as the General Coordinator for the Rainbow project, awarded with 2012 APAC CEO award
• Instrumental in attaining the APAC Best Call Center Award consecutively from 2007 to 2013