Brian Chung
Front Office Manager
Taipei
Summary
Accomplished Front Office Manager at CHECK Inn SELECT Taipei Yangmingshan, adept in Operations Management and Relationship Building. Spearheaded staff training programs and streamlined front office operations, significantly enhancing guest satisfaction and team cohesion. Proven track record in improving occupancy rates and revenue generation, demonstrating exceptional administrative skills and customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Front Office Manager
CHECK Inn SELECT Taipei Yangmingshan
02.2024 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
General Manager
Yuexing Technology Information Co.
11.2015 - 07.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Front Office Manager
Four Seasons Hotel Pudong, Shanghai
11.2013 - 09.2015
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Assistant Front Office Manager
Four Seasons Hotel, Shanghai
08.2012 - 11.2013
- Spearheaded initiatives that improved overall communication between different departments within the hotel property.
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
Duty Manager
New World Hotel, Shanghai
08.2010 - 07.2012
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
Room Controller
Venetian Macao
09.2008 - 08.2010
- Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Coordinated check-in and pre-registration procedures for arriving groups.
Education
Bachelor of Arts - Psychology
University of California, Los Angeles
Los Angeles, California 04.2001 -
Skills
Customer Service
Relationship Building
Documentation and control
Administrative Skills
Staff Management
Operations Management
Employee Supervision
Timeline
Front Office Manager
CHECK Inn SELECT Taipei Yangmingshan
02.2024 - Current
General Manager
Yuexing Technology Information Co.
11.2015 - 07.2022
Assistant Front Office Manager
Four Seasons Hotel Pudong, Shanghai
11.2013 - 09.2015
Assistant Front Office Manager
Four Seasons Hotel, Shanghai
08.2012 - 11.2013
Duty Manager
New World Hotel, Shanghai
08.2010 - 07.2012
Room Controller
Venetian Macao
09.2008 - 08.2010
Bachelor of Arts - Psychology
University of California, Los Angeles
04.2001 -
Similar Profiles
ABDUL HADI ABDUL LATHIFABDUL HADI ABDUL LATHIF
Front Desk Receptionist at I CHECK INN MOTELFront Desk Receptionist at I CHECK INN MOTEL
Dajah YoungDajah Young
Front Desk Receptionist at The Select InnFront Desk Receptionist at The Select Inn
Dajah YoungDajah Young
Front Desk Receptionist at The Select InnFront Desk Receptionist at The Select Inn
Yu-Tung LinYu-Tung Lin
Business Development Assistant at LLAC Group Inc.Business Development Assistant at LLAC Group Inc.
Kelvin ChangKelvin Chang
Translator at FreelanceTranslator at Freelance