JEAN CHEN
Customer Service
Wuqi Dist,Taichung City
Summary
Over 5 years of experience in relevant roles. Flexible and responsive to individual customer situations, whether in a face-to -face or telephone setting. Skilled in building customer loyalty by leveraging interpersonal skills and offering top customer service. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments.
Overview
3
3
Languages
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Beauty Advisor
Lancôme-L’Oréal Group, Brown Thomas
Cork, Ireland
11.2019 - 06.2020
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Volunteer Receptionist
Cork Volunteer Centre
Cork, Irelend
07.2019 - 11.2019
- Arranging meeting time for new volunteers.
- Ensuring all visitors sign on the visiting record sheet for security.
- Recording detailed post in and out.
- Assisting administration works.
- Answering all calls in a professional manner and redirecting calls to the correct individual.
- Answered central telephone system and directed calls accordingly.
Volunteer shop assistant
Irish cancer society
06.2019 - 08.2021
- Category donates shoes, clothes, books, etc.
- Check-out counter.
- Greet and welcome guests in a courteous and professional manner Server/Fudi and More, Chinese food delivery company).
Customer Service Specialist
Columbia Consulting Company, Taichung
10.2015 - 06.2018
- Assisted clients with daily check in procedures with a friendly and professional demeanour.
- Dealt with all reception tasks in a timely and.
- Efficiently manner.
- Assisted clients with daily needs for learning issues and session arrangements.
- Entered information about interactions with customers tracking requests, website or app problems and record solutions offered.
- Assigned to sort out demanding clients' complaints.
- Increased client satisfaction by tracking their usage and feedback, face-to face or phone calls concern.
- Handled diverse range of customer service, operational and administrative requirements daily.
Retail Sales Agent
Far EasTone Telecommunications
12.2012 - 07.2015
- Won HTC sales competition prize, for top salesperson, competed with 140 sales people in Taichung City.
- Promoted to assistant store manager.
- Increased customer source by getting recommendations of existing customers.
- Used consultative sales approach to understand customer needs and recommend relevant products and promotions.
Tour Guide
Tour Agency
Taichung, Taiwan
09.2011 - 07.2012
- Guided tour groups from schools and companies around the Greater Taichung area.
- Trained apprentice guides to acquire relevant skills and knowledge to act as tour guides.
Teacher Assistant
HungKuang University
Shalu, Taiwan
12.2011 - 06.2012
- Assessed student assignments to check quality and completeness and assign grades.
- Tutored students individually and in small groups to reinforce learning concepts.
Education
Bachelor's Degree - Applied English
HungKuang University
01.2008 - 01.2012
Language Programme: C1 certificate - undefined
Cork English College
07.2018 - 01.2019
Skills
Complaint resolution
International sales support
CRM
Service recommendations
Training development aptitude
Flexible & Adaptable
Additional Information
- A friendly and reliable team player offering over 2 years of experience in customer service roles. Flexible and responsive to individual customer situations, whether in a face-to -face or telephone setting. Skilled in building customer trust to maintain loyalty. Seeking a challenging but rewarding relevant position, providing support and knowledge to your business. Excellent at cross-cultural teamwork, self-learning, and passionate about providing the highest standard of service.
Timeline
Beauty Advisor
Lancôme-L’Oréal Group, Brown Thomas
11.2019 - 06.2020
Volunteer Receptionist
Cork Volunteer Centre
07.2019 - 11.2019
Volunteer shop assistant
Irish cancer society
06.2019 - 08.2021
Language Programme: C1 certificate - undefined
Cork English College
07.2018 - 01.2019
Customer Service Specialist
Columbia Consulting Company, Taichung
10.2015 - 06.2018
Retail Sales Agent
Far EasTone Telecommunications
12.2012 - 07.2015
Teacher Assistant
HungKuang University
12.2011 - 06.2012
Tour Guide
Tour Agency
09.2011 - 07.2012
Bachelor's Degree - Applied English
HungKuang University
01.2008 - 01.2012