Camille Chang

• Take charge of retail operation activities including store back-of-house & proximity management, field security, system supervision and etc., collaborating with different functions to ensure the daily tasks in stores with seamless backend support.
• Leader of back-of-house operations for all commercial offsite events. Handle at least 3 offsite events per year consisted of various WW or local departments such as Special Project, Merchandising, Security, HR & ADM, and Finance.
• Project Manager of new or extension operational projects which involve system and digital tool and company procedures implementation, from attending preliminary workshop to UAT to local training and rollout planning.
• Conduct performance conversations for back-of-house staff, identify areas of strength as well as opportunities for improvement and providing the framework of development plan accordingly.
• Manage non-merchandising items including uniform, packaging, and stationery, ensuring adequate order and replenishment complied with company policies and within budget.
• Implement stores' self-assessment and loss prevention measures, supervise monthly cycle count and yearly stock take, cooperate with Inventory Control to reinforce security protocols to minimize discrepancy.

Outlet Retail Manager (ad interim) January 2022 - Current

• Set sales and KPI monthly target based on topline and monitor weekly result to ensure the business performance on track.

- 2022 vs. 2021: sales drop 17% with local merchandising strategy change, no more Outlet Special Production; 8.7% sales mix of total Taiwan.

- 2023 vs. 2022: sales increased 29% with healthy digestion of markdown items from DOS and non-carryover items injection from HQ; 11.5% sales mix of total Taiwan.

- 2024 vs. 2023: 3.1% decrease in 1H sales; the information of store closure by September has been cascaded in June, both internally and externally.

• Develop a high-performing team through effective on-the-spot feedback and mentoring initiatives.
• Conduct routine evaluations for managerial role and provide regular feedback to staff regarding their performance as part of talent development focusing on team management and individual growth potential.

Assistant Operations Manager January 2019 - March 2021

Retail Operations Executive November 2017 - December 2018

• Retail leader for the brand launch in new market with supervision by Associate Business Director, tasks including recruiting, training, the first counter setup in Taiwan (Far Eastern SOGO Taipei Zhongxiao).
• Set sales monthly target, managed products replenishment, and monitored daily result to ensure the business performance on track as well as to meet sell-in target assigned by the corporate. 100% achievement in both sales and sell-in in consecutive 4 months.
• Coordinated monthly business meeting and product training with local and regional team to ensure people development and transparent discussion about sales opportunities.
• Overlooked retail key activities with Landlord such as digital and physical campaign exposure for grand opening and anniversary promotion.

• Global guidelines and new tools facilitation and translation: boutique operations manual, Mystery Shopper new approach, VM flash guideline, customer service tool box, iPad new app testing and go-live.
• Primary contact of boutique renovation and routine interior/exterior maintenance, to arrange and follow up schedule with HQ, local security manager, and vendors.
• Coordinated with PR team to order/distribute PLV such as VIC gifts, publishing catalogues, shopping bags, and other boutique related non-stock material.
• Payment management: SAP Purchase Order creation and receive, boutique reimbursement collection and first audit.
• Consolidated rosters, validated punch in/out records and over-time application in order to meet comply with HR policies.

• HQ operational guidelines translation and communication with stores to ensure execution, conducted operations training for stores;, tore visits and operations check.
• Store inventory management: monitored stock in transit and negative stock by SAP on a weekly basis, and instructed stores to revise incorrect movements; generated store operations monthly report for HQ; supervised cycle counts, mid-year/year-end stock take, and created reports for retail and financial heads.
• SAP Purchase Order creation and receive; budget planning & expense control for non-stock i.e. packaging, stationary, VIC catering, and staff uniform; monthly non-stock order to HQ.
• Supported routine reports including daily sales report, weekly/monthly sales target achievement; competitors’ study reports by HQ/regional request; monthly VIC spending analysis and CRM customer data management.
• Coordinated with Store Planning and Logistics to organize stores renovation and closing: supervised products return/transfer, managed retail non-merchandising items, and set up store back of house.

• Daily store visit: attended morning briefing (checked briefing content, grooming, role play); checked manpower of zoning; helped examine sales floors and back of house, used Store Check List to spot and record improvement areas.
• Supervised roster: coached managers to plan monthly/daily roster with budget hours and correct zoning concept to ensure sufficient hourly manpower also to achieve targets of store/section productivity.
• Routine training implementation: induction course, Train the Trainer, facilitated development program for managers.
• Organized new stores opening: planned the chronogram and the number of staff, arranged store roster for all sections, supported bulk recruitment, conducted training programs for new staff, and set up store back of house.
• Identified problems of stores, initiated action plans, execution and followed up.

- Retention program (from Mar. 2013): monthly induction course and store tour for new staff, lowered the turnover rate of full-timers from average 20.70% to 15.03%.

- Evaluation adjustment (from July 2013): utilized index and implemented acting period to elevate leaders’ stability and professional skills.

• Appointed Leader for promotional activities of cosmetics from 2009 to 2011 including Anniversary Promotion, Mother’s Day, and Spring and Autumn Festival.
• Managed inventory for self-managed cosmetics brands and conducted stock take twice a year. Career records: 0 discrepancy in terms of total value, less than 2% stock adjustment in terms of SKU quantity.
• Coordinated Xinyi A8 ground floor renovation (Sep. 2010 - Mar. 2011) and cosmetics area reopening campaign.