Carol Yeh
Administration Coordination.
Taipei,TPE
Summary
Adept at business administration and conducting international medical trade shows, MEDICA in Düsseldorf and FIME in Miami . I significantly enhanced team collaboration and client satisfaction at PM Gloves, showcasing a commitment to excellence and strategic growth. My proactive approach to client account management and issues resolution drives continuous operational improvements.
Overview
8
8
years of professional experience
Work History
Sales Representative
PM Gloves
Neihu Technology Park, Taipei, Taiwan
07.2012 - 06.2015
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Executive Assistant
FAN LATIN INTERNATIONAL CO., LTD.
Da’an Dist., Taipei City,Taiwan
03.2011 - 03.2013
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Interview employee
Director
Kid Castle Educational
10.2010 - 09.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Interview foreign teachers and conduct teacher-training
Education
Bachelor Of Applied English - Applied English
Leader University
Tainan City, TaiwanSkills
Business administration
Issues resolution
Business planning
Operations management
Verbal and written communication
Scheduling
Client account management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
PM Gloves
07.2012 - 06.2015
Executive Assistant
FAN LATIN INTERNATIONAL CO., LTD.
03.2011 - 03.2013
Director
Kid Castle Educational
10.2010 - 09.2018
Bachelor Of Applied English - Applied English
Leader University