Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Cassie Tien

Cassie Tien

Xindian District ,New Taipei City

Summary

I am Cassie, and I grew up in Xindian District, New Taipei City. I am the eldest of three children, with two younger brothers. I attended Tamkang Junior High School ans began boarding school there. In high school, I moved to California, USA, on my own, handling everything from the visa application, dining the right school and a host family by myself. After returning to Taiwan in 2020, my first job was as a laboratory research assistant, while also serving as the Vice President's secretary and HR manager. My responsibilities included preparing materials in the lab, managing tests, and overseeing inventory. Additionally, as the Vice President's secretary, I arranged schedules, attended various meetings, and hosted clients. As the HR manager, I was responsible for training new employees.

I am very independent and highly adaptable. I have also served as the special assistant to the Chairman, who was not a Taiwanese. As he needed significant assistance in various aspects of his life in Taiwan, including legal matters, I had to proactively understand his needs and manage his daily life, sometimes even serving as his driver. Additionally, I was responsible for the company's accounting and administrative tasks, such as monthly invoicing, expense reporting, bookkeeping, and the inventory and safekeeping of company assets and keys. I often had to translate documents and act as a communication bridge between the Chairman and employees, and I frequently assisted the HR department with onboarding and introducing the work environment to new hires.

Recently, I worked as an English customer service specialist for a sneaker e-commerce company, where I was mainly responsible for responding to emails, training employees, and creating over 300 pages of departmental SOPs. I am passionate about learning new things, solving problems, and helping others. I learn quickly, have strong comprehension skills, eager to learn and can adapt to new tasks rapidly. I am an outgoing person, though I might be a bit shy at first. I lived in the United States for over 10 years. While I may not have extensive work experience, I am confident that, if given the opportunity, I would be a valuable asset to your company. Thank you

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

KICKS CREW
10.2022 - 07.2024
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Viagogo
02.2022 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Executive Assistant

NextGen
Taipei
01.2021 - 02.2022
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Helped clients to maintain independence and quality of life.

Laboratory Intern

MProbe
Taipei
03.2020 - 12.2020
  • Recorded test results on standardized forms to enter into database and communicate to appropriate personnel.
  • Gained hands-on experience with specialized equipment operation, calibration, maintenance, and troubleshooting procedures to support overall lab functionality effectively.
  • Improved data accuracy through careful sample preparation, analysis, and documentation.
  • Enhanced laboratory efficiency by meticulously organizing and maintaining lab equipment and supplies.

Education

Bachelor Of Medical Biology -

University of California Santa Cruz
Santa Cruz
06.2019

Sierra High School
Santa Clara
06.2013

Skills

Excel

Languages

Chinese (Mandarin)
English

Timeline

Customer Service Specialist

KICKS CREW
10.2022 - 07.2024

Customer Service Representative

Viagogo
02.2022 - 09.2022

Executive Assistant

NextGen
01.2021 - 02.2022

Laboratory Intern

MProbe
03.2020 - 12.2020

Bachelor Of Medical Biology -

University of California Santa Cruz

Sierra High School
Cassie Tien