Cheng Che Huang
NetApp Support Engineer
Taiepi
Summary
At Toplink, as a NetApp Support Engineer, I enhanced customer satisfaction through effective incident management and technical support, including on-site troubleshooting. My proactive approach and ability to develop strong client relationships, coupled with expertise in POC support and remote assistance, significantly improved service quality and resolution efficiency.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
NetApp Support Engineer
Toplink
10.2022 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Education
Bachelor of Science - Computer Science And Information Engineering
Fu Jen Catholic University
Taipei 04.2001 -
Skills
POC support
Certification
NetApp Certified Technology Associate
Timeline
NetApp Certified Data Administrator, ONTAP
06-2024
NetApp Certified Technology Associate
04-2023
NetApp Support Engineer
Toplink
10.2022 - Current
Bachelor of Science - Computer Science And Information Engineering
Fu Jen Catholic University
04.2001 -
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