Chang-Hong Li
Administration Staff
Taoyuan
Summary
Dynamic professional with a proven track record in customer service and front office management at Taoyuan City Bade Civil Sports Center. Adept at enhancing guest relations and streamlining processes, resulting in improved community engagement. Possesses strong communication skills, complemented by a high TOEIC score, ensuring effective interactions and satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Taoyuan City Bade Civil Sports Center
09.2024 - Current
- Welcomed customers and helped determine their needs.
- Streamlined administrative processes for better organization and efficiency within the sports facility.
- Assisted in the planning of special events like open houses or member appreciation days, leading to increased community engagement and brand visibility.
- Contributed to a team-oriented work environment by providing support and assistance to fellow staff members when needed.
- Provided exceptional customer service by actively listening to member concerns and resolving issues in a timely manner.
Restaurant Waiter
Eatogether Taoyuan ShinKong Branch
07.2023 - 09.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Housekeeper
Yellowstone Club
06.2022 - 10.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Communicated with the property owner to understand and fulfill their needs.
Education
BBA - Leisure And Sports Managements
National Taipei University
New Taipei 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
TOEIC Listening and Writing score : 965
TOEIC Speaking score :150
TOEIC Writing score: 160
Timeline
Front Desk Receptionist
Taoyuan City Bade Civil Sports Center
09.2024 - Current
Restaurant Waiter
Eatogether Taoyuan ShinKong Branch
07.2023 - 09.2024
Housekeeper
Yellowstone Club
06.2022 - 10.2022
BBA - Leisure And Sports Managements
National Taipei University
04.2001 -
Similar Profiles
Yu-Fang HsiungYu-Fang Hsiung
Senior High School Teacher at Taoyuan Municipal Taoyuan Senior High SchoolSenior High School Teacher at Taoyuan Municipal Taoyuan Senior High School
Hayley HickmanHayley Hickman
Camp Counselor at Sandy City/Alta Canyon Sports CenterCamp Counselor at Sandy City/Alta Canyon Sports Center
Diego ContrerasDiego Contreras
Civil Design Engineer /Project Manager at Texas Sports and Civil EngineeringCivil Design Engineer /Project Manager at Texas Sports and Civil Engineering
Jiang Jia-SinJiang Jia-Sin
HR Specialist at Lunghwa University of Science and TechnologyHR Specialist at Lunghwa University of Science and Technology
Vickie HsuVickie Hsu
Sr. Manager of Global Supply Management at Hewlett-Packard International Pte. Ltd. TaiwanSr. Manager of Global Supply Management at Hewlett-Packard International Pte. Ltd. Taiwan