CHANG HSIU-HUA

Managed a portfolio of up to 25 MNCs, providing end-to-end travel services.

Maintained an error rate below 1%, ranking 2nd in the department for overall booking.

Drove 2× annual booking growth with top-tier transaction volume across the team.

Achieved 95%+ client satisfaction through personalized, policy-compliant travel planning.

Efficiently handled urgent, high-pressure travel disruptions, minimizing impact for clients.

Increased FIT upsell revenue by 15% through targeted add-ons and client profiling.

Oversaw BSP-related accounts payable and receivable to ensure accurate cash flow timely

Strengthened finance collaboration across departments to improve workflow accuracy and speed.

Coached, trained, and delegated tasks to 4 team members to meet specific department goals.