Managed a portfolio of up to 25 MNCs, providing end-to-end travel services.
Maintained an error rate below 1%, ranking 2nd in the department for overall booking.
Drove 2× annual booking growth with top-tier transaction volume across the team.
Achieved 95%+ client satisfaction through personalized, policy-compliant travel planning.
Efficiently handled urgent, high-pressure travel disruptions, minimizing impact for clients.
Increased FIT upsell revenue by 15% through targeted add-ons and client profiling.
Oversaw BSP-related accounts payable and receivable to ensure accurate cash flow timely
Strengthened finance collaboration across departments to improve workflow accuracy and speed.
Coached, trained, and delegated tasks to 4 team members to meet specific department goals.
Language: English, Mandarin, & Taiwanese