Overview
Work History
Education
Skills
Timeline
Generic

CHANG HSIU-HUA

Taipei City

Overview

8
8
years of professional experience

Work History

Senior Travel Consultant

FCM Travel
01.2020 - Current

Managed a portfolio of up to 25 MNCs, providing end-to-end travel services.

Maintained an error rate below 1%, ranking 2nd in the department for overall booking.

Drove 2× annual booking growth with top-tier transaction volume across the team.

Achieved 95%+ client satisfaction through personalized, policy-compliant travel planning.

Efficiently handled urgent, high-pressure travel disruptions, minimizing impact for clients.

Increased FIT upsell revenue by 15% through targeted add-ons and client profiling.

Accounting Specialist

Tristar Travel
01.2017 - 12.2019

Oversaw BSP-related accounts payable and receivable to ensure accurate cash flow timely

Strengthened finance collaboration across departments to improve workflow accuracy and speed.

Coached, trained, and delegated tasks to 4 team members to meet specific department goals.

Education

Bachelor of Finance - Banking And Finance

National Taipei University of Business
Taipei
04.2001 -

Skills

Language: English, Mandarin, & Taiwanese

Timeline

Senior Travel Consultant

FCM Travel
01.2020 - Current

Accounting Specialist

Tristar Travel
01.2017 - 12.2019

Bachelor of Finance - Banking And Finance

National Taipei University of Business
04.2001 -
CHANG HSIU-HUA