Chang Tzu-Han
BQT Supervisor
Summary
Proven leader with a track record of enhancing operational efficiency at Le Meridien Taipei through expert staff management and strategic planning. Excelled in fostering teamwork and collaboration, significantly improving customer retention and productivity. Skilled in problem-solving and process improvement, adept at driving results and motivating teams to exceed goals.
Overview
6
6
years of professional experience
Work History
BQT Supervisor
Le Meridien Taipei
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Reception
Hilton Taipei Sinban
08.2020 - 11.2021
- Improved customer retention by consistently providing exceptional service and follow-up communication.
- Developed strong relationships with clientele, leading to increased repeat business and referrals.
- Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
- Maintained clean, organized environments for presentable front-of-house areas.
Sales Clerk
The Garden Taipei
01.2019 - 07.2020
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
Supervisor
Westin Hotel
09.2018 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Arts - Department of Hospitality Management
TUNGNAN UNIVERSITY
No.152, Sec. 3, Beishen Rd., Shenkeng Dist., New T 04.2001 -
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Staff Discipline
Employee Motivation
Goal-Oriented
Process Monitoring and Improvement
Teamwork and Collaboration
Problem-Solving
Self Motivation
Problem-solving abilities
Timeline
BQT Supervisor
Le Meridien Taipei
11.2021 - Current
Reception
Hilton Taipei Sinban
08.2020 - 11.2021
Sales Clerk
The Garden Taipei
01.2019 - 07.2020
Supervisor
Westin Hotel
09.2018 - 12.2018
Bachelor of Arts - Department of Hospitality Management
TUNGNAN UNIVERSITY
04.2001 -
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