Chang Yen-Cheng
Senior Coodinator
Taichung City
Summary
Dynamic professional with a proven track record at Grundfos Pumps, excelling in customer service and problem-solving. Enhanced client satisfaction through proactive communication and effective complaint resolution. Skilled in data entry and report writing, consistently achieving sales targets and fostering strong relationships to drive business success.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Coordinator
Winpower Supply Co., Ltd.
05.2023 - 02.2026
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Sales Engineer
Jouli Enterprise Co., Ltd.
01.2017 - 04.2020
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Customer Manager
Grundfos Pumps
05.2013 - 11.2016
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Sales Engineer
General Coating Enterprise Co., Ltd.
08.2009 - 05.2013
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Analyzed market trends, competitor performance and product strengths.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Managed technical integration, systems engineering program management, customer support and program management.
- Designed and delivered product training for clients.
- Identified and supported resale opportunities to achieve sales plans.
Education
Bachelor of Science - Public Administration
TUNGHAI University
Taichung City, Taiwan 04.2001 -
Skills
Problem-solving
MS office
Data entry
Adaptability and flexibility
Customer service
Information collection
Project Support
Report writing
Warehouse management
HSE certificated
Certification
[Forklift operator certificate] Training - [2025-MAY]
Timeline
[Forklift operator certificate] Training - [2025-MAY]
05-2025
Cherry Picker operator certificate
01-2025
HSE LEVEL1 certificate
08-2024
Coordinator
Winpower Supply Co., Ltd.
05.2023 - 02.2026
Sales Engineer
Jouli Enterprise Co., Ltd.
01.2017 - 04.2020
Customer Manager
Grundfos Pumps
05.2013 - 11.2016
Sales Engineer
General Coating Enterprise Co., Ltd.
08.2009 - 05.2013
Bachelor of Science - Public Administration
TUNGHAI University
04.2001 -