Chan Ka Chun 陳家進

I’m Sora Chan, a customer experience professional with a strong track record of delivering exceptional service, resolving complex issues, and building lasting client relationships. Recognized for a collaborative and adaptable approach that drives team success and customer satisfaction. I bring proven expertise in conflict resolution, process optimization, and leading high-performing customer service teams to consistently exceed performance metrics.

During my academic years, aside from focusing on my studies, I actively participated in various team-based activities. For instance, I joined an English camp to teach children and also took part as an actor in an English drama competition. From brainstorming creative ideas in the early stages to integrating and implementing plans later on, my experience spans across student club event design, activity planning, and event coordination. These experiences helped me develop several core competencies that I believe would be valuable to your company:

• Interpersonal and Team Coordination Skills:
  As someone who enjoys working with others, I frequently participated in campus events such as department student associations, hip-hop dance club, OSCA, English Night, and Christmas parties. I often took on leadership roles, where I collaborated with students from various departments. Through these experiences, I developed strong team communication skills and contributed to a positive group atmosphere with my easygoing personality. Notably, during an intercollegiate leadership training camp, my team achieved the highest ranking upon completion.
  
• Creative and Flexible Thinking:
  “Rules are dead, but people are alive”—this is something a supervisor in the food and beverage industry once told me, and it changed how I approach problems. While some may view students from the humanities as conservative, I have cultivated a creative and flexible mindset through various coursework and extracurricular activities. As a member of the event planning team, I consistently offered practical and innovative ideas, contributing significantly to theme design and event arrangements. This adaptability has also helped me effectively overcome challenges as they arise.

• Willingness to Embrace New Experiences:
  Eager to broaden my skill set, I actively enrolled in a variety of elective courses. In addition to English, I studied Spanish and Korean, and I also took oil painting classes during my free time to enrich my cultural understanding. Furthermore, through part-time jobs during school, I gained practical skills such as customer service techniques and event planning, which continue to support my personal and professional growth.

I expect myself to remain a responsible, adaptable, and growth-oriented professional, regardless of the role or industry I work in. I aim to approach every task with dedication, continuously seek improvement, and stay open to learning from both successes and setbacks. By maintaining a proactive mindset, effective communication, and a collaborative spirit, I believe I can contribute positively to any team and create long-term value for the organization. Ultimately, I hope to grow not only in my career but also as a person, making steady progress through every opportunity I encounter.