Chao An Chen
SAP Senior Consultant
Tainan City
Summary
Dynamic Senior SAP Consultant with a proven track record at NTT Data Taiwan, specializing in SAP ECC/S4HANA implementations. Expert in database administration and network troubleshooting, I excel in client training and support, driving user adoption and satisfaction. Successfully managed multiple projects, enhancing system performance and fostering cross-functional collaboration.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior SAP Consultant
NTT Data Taiwan
06.2024 - Current
- Partnered with key business users to define critical success factors and KPIs related to specific functional areas within the organization's overall use of its existing or newly implemented.
- Conducted comprehensive user training sessions on new SAP functionalities, increasing adoption rate and end-user satisfaction.
- Developed customized SAP solutions, addressing unique client demands and requirements.
- Provided expert-level support to clients experiencing technical difficulties with their SAP systems, ensuring prompt resolution of issues.
- Collaborated with cross-functional teams for seamless integration of SAP systems into existing IT infrastructure.
- Executed and managed over 2 successful SAP implementation projects for large enterprises.
Assistant Technical Manager
Wistron NeWeb Corporation
12.2023 - 05.2024
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Optimized network performance through effective monitoring and troubleshooting of security devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
Senior DBA
EPISTAR Corporation
09.2018 - 11.2023
- Provided technical support during application development processes to ensure seamless integration with existing databases.
- Maintained detailed documentation of database configurations, changes, and procedures for easy reference by team members and future troubleshooting efforts.
- Developed custom scripts for automating routine tasks, increasing productivity and reducing manual labor.
- Reduced downtime by proactively monitoring system health and identifying potential problems before they escalated.
- Managed Oracle databases, maintaining high levels of performance, availability, and security.
Field Application Engineer
AMIT WIRELESS INC.
12.2017 - 09.2018
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Supported software integration and implemented maintenance enhancements.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
Special Telecommunications Officer
Ministry of National Defense
07.2007 - 08.2017
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
Education
Master of Science - Computer Science And Information Engineering
National Central University
Taoyuan City 09.2013 - 06.2018
Skills
SAP ECC/S4HANA/PCE Implement/Convert/Upgrade
Oracle/MSSQL/Postgres Database administration
Linux administration
Network troubleshooting
Storage management
Client presentations/training
Accomplishments
- Collaborated with team of 10 in the implement of BIZLINK S4/HANA Upgrade Project.
- Collaborated with team of 15 in the implement of Epistar S4/HANA Upgrade Project.
- Collaborated with team of 10 in Ministry of National Defense High-Speed Network Backbone Construction Project
Certification
SAP Certified Technology Associate - SAP HANA 2.0 SPS06
Timeline
Advisory Skills - RISE with SAP S/4HANA Cloud Private Edition - Cloud Architecture
12-2024
Senior SAP Consultant
NTT Data Taiwan
06.2024 - Current
Assistant Technical Manager
Wistron NeWeb Corporation
12.2023 - 05.2024
Senior DBA
EPISTAR Corporation
09.2018 - 11.2023
Field Application Engineer
AMIT WIRELESS INC.
12.2017 - 09.2018
Master of Science - Computer Science And Information Engineering
National Central University
09.2013 - 06.2018
Special Telecommunications Officer
Ministry of National Defense
07.2007 - 08.2017
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