Charlene Lou Gonzales
Magaspac, Gerona
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
UPS International Inc
06.2020 - Current
- I have been working with the world's largest package delivery company for almost 5 years now as an administrative assistant.
- In logistics, my main tasks are monitoring domestic and international shipments on small packages and air freight, report generation, data entry and providing timely updates to customers.
- We do pro-active monitoring thru email, we constantly provide customer milestone regarding its shipment, we mitigate the exception/delay remarks, while the package is in transit or any potential issues before they create a challenge on delivery.
- As a second level escalation also, we specialized in identifying, prioritizing, and resolving issues of the package that cannot be handled at the initial level of support or management. An outbound call is initiated to the facility / center Operations and to the customer / client for smooth delivery transactions.
- To ensure urgent and critical shipments delivery are made promptly and efficiently.
- Customer inquiry should be address properly with complete and correct information, need to provide timely response in polite and professional manner.
- As my second working experience I can say that I am more improved in my line of work because I believe practice makes progress. I can deliver excellent customer services through prompt responses to client inquiries, addressing concerns effectively, and built and maintained excellent customer service by going above and beyond to accommodated unusual requests.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Also, boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy with these been able to include in our department success stories that are compiled and submitted to the managers, these are from agents who makes the impossible possible in delivering a shipments, that provide top notch customer experience.
Customer Service Representative
Task Us Inc
11.2017 - 05.2020
- My first work here in the Philippines is with company who recognized by excellence, from the leaders who help create the culture, to the people who thrive within it, TaskUs is repeatedly recognized by our industry and beyond. In my 1st account as an email support, I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts thru email.
- Resolved customer complaints with proper greetings, acknowledgement and empathy resulting in positive customer satisfaction.
- Addressing customer concern promptly, responding to requests, providing accurate information and resolutions with effective problem-solving fostered positive service experience.
- Tasked to check street scenarios in my second account, with the proper knowledge of street signs and traffic control. To be able to correctly annotate the needed task.
- In our campaign here, being one of the top performers, and recognize as core value champ, glad that I was awarded and given the certificate of always strive for excellence.
Production Operator / Factory Line Worker
Chipbond Tech Inc & Siliconware PIL
03.2007 - 10.2016
- Manage the operation of the factory. Set up and adjusted machines for day-to-day operations.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Followed protocols to enhance protection and maintain safe work environment.
- Collaborated with management to develop strategies for continuous process improvement in production operations.
- My contract there is every after 3yrs and I have finished it with pride and honor.
Education
Bachelor of Science in Commerce - Financial Management
Saint Louis University
Baguio City03.2006
High School -
College of The Holy Spirit
Tarlac City03.2001
Elementary -
San Luis Educational Foundation
Tarlac City03.1997
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Time management
- Adaptability
- Customer and client relations
- Fast learner
- Highly dependable
- Excellent attention to detail
- Resourceful
- Problem solving skills
Additional Information
I certify that all information stated above are true and correct to the best of my knowledge.
References
- Ferdinand Catacutan, Operations Manager at UPS International Inc.
0998 593 8643, Clark, Pampanga
- Shariebel Laxamana, Supervisor at TaskUs Inc.
0956 615 2176, Clark, Pampanga
Personal Information
- Age: 40
- Date of Birth: 11/03/84
- Nationality: Filipino
- Religion: Roman Catholic
Timeline
Administrative Assistant
UPS International Inc
06.2020 - Current
Customer Service Representative
Task Us Inc
11.2017 - 05.2020
Production Operator / Factory Line Worker
Chipbond Tech Inc & Siliconware PIL
03.2007 - 10.2016
Bachelor of Science in Commerce - Financial Management
Saint Louis University
High School -
College of The Holy Spirit
Elementary -
San Luis Educational Foundation
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