Chen Chin-Yun
Student
New Taipei
Summary
Motivated and globally minded graduate in Spanish Language and Literature, fluent in Chinese, English, and Spanish. Demonstrates a strong interest in cross-cultural communication, international business, and project management, supported by analytical thinking and adaptability. Experienced in customer engagement and digital communication through work in the technology sector, with growing exposure to marketing, e-commerce, and translation. Eager to further develop interdisciplinary skills and apply a multilingual, cross-cultural perspective to advanced studies and global business challenges.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Revovision
10.2024 - Current
- Provide B2B technical support and solutions to international clients in English, Spanish, and Chinese.
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Assist in onboarding new clients, explaining system features and best practices in multiple languages.
- Support digital marketing initiatives by creating multilingual content and continuously enhancing technical and language skills to improve service quality.
Customer Support Specialist
Travel Contents 探旅者
10.2023 - 10.2024
- Represented both Travel Contents and Universal Studios Japan in providing customer engagement and brand-aligned service to a global audience.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Translated and adapted tourism content, such as promotional and tour package descriptions, for English-speaking markets.
Volunteer
Paradanusorn School
07.2024 - 08.2024
- Designed and led interactive English-learning activities for 80+ students, improving engagement and participation
- Collaborated with a multicultural team to develop and execute lesson plans tailored to student goals.
- Managed class schedules and organized mini language events, strengthening teamwork and coordination skills.
Education
Digital Marketing And E-commerce Online Course
Authorized By Google And Offerer Through Coursera
Online 04.2001 -
Bachelor of Arts - Spanish Language And Literature
Fu Jen Catholic University
New Taipei, Taiwan 04.2001 -
Skills
Customer relationship management (CRM)
Problem-solving
Technical support
CRM software
Social media support
Strong organization
Cultural awareness
Product knowledge
Timeline
Customer Support Specialist
Revovision
10.2024 - Current
Volunteer
Paradanusorn School
07.2024 - 08.2024
Customer Support Specialist
Travel Contents 探旅者
10.2023 - 10.2024
Digital Marketing And E-commerce Online Course
Authorized By Google And Offerer Through Coursera
04.2001 -
Bachelor of Arts - Spanish Language And Literature
Fu Jen Catholic University
04.2001 -