Chen Fu Ching

Lam Research

07.2021 - Current

Scheduled service calls according to customer location and urgency of need.
Maintained tools and equipment, parts inventory, and library of machine manuals.
Updated and maintained assigned machines per manufacturer specifications.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Identified problems and potential risks, coordinating appropriate corrective action.
Recommended design changes, upgrades and replacements to improve systems performance.
Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
Expedited problem resolution by leveraging expert knowledge in cutting-edge diagnostic tools and techniques.