Chen Fu Ching
Senior Field Service Engineer
Kaohsiung City
Summary
Professional field service engineer with extensive experience in troubleshooting, maintaining, and repairing complex mechanical and electrical systems. Proven ability to collaborate effectively with team members and adapt to dynamic situations to achieve optimal results. Known for strong analytical skills, technical expertise, and dependable work ethic. Highly skilled in diagnostics, system installations, and customer service, ensuring high satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Field Service Engineer
Lam Research
07.2021 - Current
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Identified problems and potential risks, coordinating appropriate corrective action.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
- Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
- Expedited problem resolution by leveraging expert knowledge in cutting-edge diagnostic tools and techniques.
Education
Master of Science - Photonics
National Cheng Kung University
Tainan City, Taiwan 04.2001 -
Bachelor of Science - Photonics
Feng Chia University
Taichung 04.2001 -
Skills
Client relationship building
Customer service
Troubleshooting and repair
Mechanical troubleshooting
Preventive Maintenance
Schematic reading
Teamwork and collaboration
Adaptability and flexibility
Equipment installation and repair
Snowboarding
While working in Hokkaido, I discovered my love for Snowboarding.
Timeline
Senior Field Service Engineer
Lam Research
07.2021 - Current
Master of Science - Photonics
National Cheng Kung University
04.2001 -
Bachelor of Science - Photonics
Feng Chia University
04.2001 -