Linux, Mac, Windows
Chen-Hsu Wang
Sr. Field Application Engineer
Summary
Resourceful Supervisor with a track record of guiding teams to enhanced performance. Skilled problem-solver adept at driving team and organizational success through effective issue resolution. Proficient in process improvement, inventory control, and knowledgeable in application engineering. Evaluates and integrates software in the sales cycle for meaningful solutions and increased sales. Collaborates with cross-functional teams to implement application designs that address customer needs and technical challenges, offering product training, testing, and continuous improvement for cost-effectiveness and market leadership.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor, Field Application Engineer
AetherAI
02.2021 - Current
- Led a team of Field Application Engineers, overseeing their day-to-day activities and ensuring optimal performance in providing technical support to customers.
- Collaborated with cross-functional teams, including sales, marketing, and engineering, to develop and implement effective customer engagement and satisfaction strategies.
- Conducted regular training sessions to enhance the team's technical skills and update them on new product features and industry trends.
- Acted as liaison between the engineering team and customers, addressing technical inquiries, resolving issues, and ensuring timely and accurate solutions.
- Played a crucial role in successfully implementing digital pathology and colorectal AI-assisted systems in several dozen medical institutions domestically and internationally.
- Developed and maintained strong relationships with key customers, understanding their unique requirements and providing tailored technical solutions.
Application Specialist
PRO CHIME ENTERPRISE CORP
10.2019 - 12.2020
- Developed sales strategies, product presentations, and educational training for the ExAblate® Neuro device.
- Compiled user manuals and published relevant guidelines for system usage.
- Conducted training sessions to instruct users on the proper use of the system and implemented orientation programs for new personnel.
- Played a crucial role in planning product introductions and liaised with the manufacturer for effective communication.
Chief Medical Technologist
PRO CHIME ENTERPRISE CORP
06.2009 - 09.2019
- Oversaw the daily operations of the Radiology Department, managing a team of medical technologists and ensuring efficient workflow.
- Implemented and maintained quality control processes to ensure the accuracy and reliability of diagnostic test results.
- Collaborated with medical and administrative staff to develop and implement Radiology Department policies, procedures, and protocols.
- Played a crucial role in evaluating and implementing new Radiology Department technologies and equipment.
- Conducted regular training sessions for Radiology Department staff to ensure compliance with regulatory standards and continuous professional development.
- Responsible for budget management, inventory control, and Radiology Department supplies and equipment procurement.
- Acted as a liaison between the Radiology Department and healthcare providers to address technical inquiries and ensure timely and accurate reporting of test results.
Education
Master of Science - Department of Biomedical Engineering & Environment
National Tsing Hua University
East Dist., Hsinchu City, Taiwan (R.O.C.) 09.2016 - 06.2018
Bachelor of Science - Medical Imaging & Rediological Sciences
Kaohsiung Medical University
Sanmin Dist., Kaohsiung City, Taiwan (R.O.C.) 09.2003 - 06.2007
Skills
Problem-solving
Software
Python, Shell, Ansible, Docker, AWS
Timeline
Supervisor, Field Application Engineer
AetherAI
02.2021 - Current
Application Specialist
PRO CHIME ENTERPRISE CORP
10.2019 - 12.2020
Master of Science - Department of Biomedical Engineering & Environment
National Tsing Hua University
09.2016 - 06.2018
Chief Medical Technologist
PRO CHIME ENTERPRISE CORP
06.2009 - 09.2019
Bachelor of Science - Medical Imaging & Rediological Sciences
Kaohsiung Medical University
09.2003 - 06.2007
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