CHEN-JU LIN

• Oversee daily hotel operations
• Ensure exceptional guest experiences
• Manage and train staff
• Coordinate reservations and front desk activities
• Maintain high standards of cleanliness and hospitality
• Develop and implement marketing strategies
• Monitor budgets and financial performance
• Foster a positive work environment
• Address guest feedback and concerns
• Ensure compliance with health and safety regulations
• Drive hotel success and enhance reputation

Jacker Cleaning is Taiwan's largest home cleaning service platform. I was responsible for recruiting and managing all home cleaning service staff, developing other services (AC/washing machine cleaning, renovation cleaning, etc.), vendor recruitment, and optimizing various operations-related processes.

My job responsibilities included:

Home Cleaning Staff Recruitment

• Conducted 2-3 recruitment information sessions weekly and verified staff activation
• Increased recruited staff by 32.77% during tenure
• Increased information sessions by 25.53% (recruiting independently)
• Strengthened recruitment in other cities (Taoyuan/Taichung/Kaohsiung/Tainan), increasing sessions in these areas by 100%

Home Cleaning Staff Management

• Designed various incentive missions to motivate cleaning staff, increasing active personnel numbers and completed order volume
• Increased total completed orders by 7.95% during tenure
• Increased maximum orders completed by a single staff member by 38.7%
• Increased average completed orders by 13.8%

Other Service Vendor Recruitment

• Evaluated new service needs, recruited new vendors, and established commission and cooperation models
• Maintained at least 2 stable vendors for each service
• Increased home appliance cleaning vendor revenue by 24.5%
• Developed new service - renovation cleaning

• Coordinated schedules and timelines for events.
• Performed face-to-face meetings to finalize contract for services and event details.
• Managed event logistics and operations.
• Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.

• Provided regular follow-ups with matched couples, gathering feedback and ensuring continued compatibility throughout their relationships.
• Managed client expectations realistically while maintaining an optimistic outlook on their prospects for love.
• Participated in ongoing professional development opportunities to stay informed on the latest trends within the dating industry.
• Mentored junior matchmakers, sharing knowledge and expertise to develop a skilled team capable of exceeding client expectations.

• Responded to customer service emails/handled complaints: Maintained international C-SAT score of 55%
• Supervised cross-departmental administrative processes and established SOPs, ensuring customer service experience and sales/secretarial conduct met standards
• Provided training on products and contract content
• Attended consumer mediation meetings in various cities and responded to official documents, maintaining 100% response/attendance rate during tenure
• Managed refund approvals and amount control, achieved 100% of refund KPIs while reducing average compensation amount by 42%
• Wrote membership contracts and managed online contracts