Chen Kai-Cho

Managed public communications including blog posts, emails, platform announcements, and community messages across multiple channels

• Worked with with various departmental teams to coordinate messaging for all communications
• Produced weekly content including market reports, newsletters, product listings, service updates, and maintenance notifications
• Handled time-sensitive communications for product launches, service changes, maintenance, policy updates, and business announcements
• Distributed content through blog, email platforms, messaging apps, mobile app stores, and proprietary platforms per editorial calendar
• Coordinated with technical teams to determine platform requirements and optimal timing for content scheduling and publishing
• Translated complex business and technical information into clear public messaging
• Wrote and edited content under tight deadlines for various publication types
• Built and maintained relationships with internal and external sources for content development
• Maintained editorial standards to ensure communications met company guidelines and requirements
• Tracked and reported weekly performance metrics including blog engagement, partner performance, and email campaign analytics

• Produced social media content to boost brand visibility and engagement
• Maintained website and app store content optimization to align with brand messaging
• Conducted in-depth market research to evaluate the viability of the feature phone market
• Collaborated closely with engineers for internal testing and QA of digital apps across various platforms

• Captured product and modeling photos while adhering to streetwear apparel brand identity
• Collaborated directly with the founder for website content creation and maintenance
• Managed social media platforms, focusing on growth and engagement
• Successfully trademarked the company and its products without legal assistance

• Contributed to postproduction processes using Adobe Photoshop and Lightroom
• Digitized archived film content for a successful social media campaign
• Collaborated on creation to distribution of marketing content across diverse social media platforms

• Managed LinkedIn, Facebook, and Instagram accounts, actively driving engagement
• Conducted outreach, managed email communications, and optimized scheduling for effective lead gen
• Played a crucial role in the interviewing and hiring process for contractors at WeWork
• Organized and implemented a feedback system, enhancing the performance and user experience of the web app

• Collaborated with the team on marketing campaigns, providing photography coverage for events and behind-the-scenes
• Assisted in enhancing the visibility and reach of Biola University's international student program through hands-on efforts